Golden 1 Credit Union · 1 day ago
Dealer Services Production - Regional Production Manager - Dealer Services
United States
Full-time
Remote
Senior Level
$115K/yr - $130K/yr
7+ years expGolden 1 Credit Union is a financial institution seeking a Regional Production Manager for Dealer Services. The role involves leading a team of Dealer Relationship Managers to drive growth and strengthen relationships with indirect auto dealerships, while ensuring performance through strategic leadership and data analytics.
BankingFinanceFinancial Services
Responsibilities
Lead, coach, and develop a team of Dealer Relationship Managers to achieve regional funded-volume, activation, and dealer-penetration targets
Set clear expectations and monitor individual and regional performance through data dashboards and monthly production reviews
Reinforce accountability through regular one-on-one coaching, market visits, and performance discussions
Partner with leadership to align goals, address market trends, and implement targeted strategies for underperforming territories
Review and interpret funding data, dealer performance metrics, and market share trends to identify opportunities and risks
Guide DRMs in leveraging tools such as AutoCount, CUDL, and internal dashboards to prioritize outreach and optimize performance
Oversee regional reporting to ensure accuracy, timeliness, and actionable insights
Present regional results and recommendations during monthly management meetings and quarterly business reviews
Conduct joint field visits and ride along with DRMs to evaluate engagement effectiveness, dealer satisfaction, and opportunity follow-through
Provide leadership presence at key dealerships, reinforcing Golden 1’s commitment to partnership and service excellence
Support DRMs in executing outreach strategies, including re-engagement of inactive dealers and retention of top-performing partners
Oversee the planning and delivery of regional relationship-building events such as dealer roundtables, appreciation events, and training sessions
Serve as the regional conduct between the field and internal departments—including Product, Operations, and Marketing—to ensure alignment and responsiveness
Provide structured, solution-oriented feedback to leadership on process enhancements, system improvements, and dealer experience trends
Collaborate with Product teams to align new product rollouts, promotions, and pricing strategies with dealer needs
Engage with peers and counterparts at other financial institutions and industry organizations to exchange insights, understand emerging trends, and identify best practices in indirect lending and dealer relationship management
Represent Golden 1 at industry events and conferences to maintain visibility and gather market intelligence
Oversee the performance of preferred network dealerships in the region, ensuring adherence to Golden 1’s partnership standards
Evaluate network additions or removals based on funded volume, compliance, and relationship quality
Partner with Marketing and Product leadership to develop recognition or incentive programs that strengthen network performance
Promote a culture of accountability, collaboration, and excellence within the regional team
Mentor DRMs in analytics, relationship strategy, and CRM discipline to ensure consistent outreach and follow-up
Facilitate monthly team meetings and quarterly production sessions focused on best-practice sharing, problem solving, and skill development
Recognize achievements and foster engagement to maintain morale and retention among high performers
Ensure all regional activities comply with applicable state and federal regulations, including BSA, AML, and fair-lending standards
Maintain strong working knowledge of Golden 1 products, policies, pricing, and underwriting guidelines
Ensure integrity and accuracy in data, reports, and documentation
Support internal audit and risk review processes as needed
Participate in quarterly HQ strategy meetings with the VP and senior leadership to share field insights and align regional priorities with organizational goals
Provide continuous feedback on dealer programs, pricing strategies, and operational workflows to enhance competitiveness and member value
Lead special initiatives, pilots, or projects that advance Golden 1’s indirect-lending strategy or improve operational performance
Qualification
Required
Bachelor's Degree in Business Management or Finance. Equivalent work experience may be substituted for the Degree requirement
7 or more years of experience as a Dealer Relationship Manager at a financial institution and 5 or more years of managerial experience
Display leadership and team management skills and traits
Ability to establish, retain and grow strong relationships
Ability to drive awareness and increase market share, identify growth opportunities
Travel within field assignments
Ability to communicate effectively with various levels of management, peers as well as clients
Superior written and verbal communication skills
Ensure agreements are presented in line with defined expectations
Collect and report information on competitive products and service offerings
Identify and report on competitive strengths and weaknesses
Ability to exercise discretion and sound judgment in job performance and in interpersonal relationships
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
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