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Millcraft · 1 week ago

Inside Sales Account Rep

Cleveland, OH

Full-time

Onsite

Mid Level

3+ years exp

Millcraft is a family-oriented company that has been serving the paper, packaging, and graphic arts industries for over 100 years. The Inside Sales Account Representative will be responsible for driving sales, maintaining client relationships, and identifying new prospects while providing exceptional customer service and support to the sales team.

3D PrintingConsumer GoodsManufacturingProduct Design

Responsibilities

Develop and manage a portfolio of accounts through daily outreach via phone, email, and video conferencing

Initiate and execute cold calls and email outreach to generate leads and expand the customer base

Manage and nurture sales pipelines, keeping accurate records of customer interactions and sales activities in the CRM

Utilize sales and CRM software tools effectively to track leads, opportunities, and customer interactions

Partner with customer experience and sales to support ongoing business needs and growth of current accounts as defined by the sales manager

Conduct presentations (phone and/or teams calls) and effectively promote company products and services to both existing and prospective clients, with the aim of driving profitable growth and increasing gross profit

Act as a professional representative of the company during all customer interactions, fostering strong business partnerships and upholding the company's brand image

Communicate the value proposition of our products and services clearly and persuasively

Assist in the preparation of quotes, proposals, and sales materials using tools like PowerPoint and Excel

Establish, set up and maintain pricing for each customer

Serve as a liaison between customers and internal resources within Millcraft, ensuring seamless communication and coordination to meet client needs including quotes, sourcing intel, and information to the client and team to close the sale

Provide comprehensive support, guidance, and direction to the customer experience team regarding customer requirements, including order specifications, pricing, and quality standards

Proactively identify and pursue new business opportunities through various channels such as prospecting, lead generation, networking, and social media engagement

Maintain accurate records of customer information and sales related data, regularly updating business opportunities and providing timely reports as requested

Monitor customer account activity, including orders and receivables, to ensure efficient account management

Manage inventory, including hold stock, to optimize the company’s cash flow

Stay informed about industry trends, competitor activities and product developments

Adapt sales strategies to changing market conditions and customer preferences

Consistently meet or exceed sales targets and quotas to drive revenue and growth

Demonstrate a commitment to ongoing professional development and product knowledge

Assist in regional projects and all other duties as assigned

Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs

Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your manager

Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire and FUN) in day-to-day work and interactions

Qualification

Customer serviceInside salesCRM softwareSales cycle knowledgeMicrosoft Office SuiteMulti-taskingCommunication skillsNegotiation skillsSelf-motivatedTeamwork

Required

Excellent communication and negotiation skills and ability to build and maintain client relationships

Ability to multi-task and work in a fast-paced environment with a high degree of accuracy; Self-motivated and able to work independently as well as part of a team

Highly developed and well-established knowledge of sales cycle and client management techniques

Results-oriented mindset with a proven track record of meeting or exceeding sales targets

Proficient in Microsoft Office Suite and CRM software