Level 1 Tech Support for MSP Dallas Area jobs in United States
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Progressive IT Solutions ยท 1 day ago

Level 1 Tech Support for MSP Dallas Area

positionDallas, TX
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$40K/yr - $50K/yr

Progressive IT Solutions is a Managed Service Company located in the Dallas-Fort Worth area, seeking a Level 1 Technician to support clients both onsite and remotely. The role involves providing basic Windows support, foundational networking knowledge, and understanding of Microsoft 365 environments while maintaining a customer-first mindset.

ComplianceCyber SecurityIT Management
Hiring Manager
Mario DiMarcantonio, CISSP
linkedin

Responsibilities

Support clients onsite and remotely across the DFW region
Provide remote support and travel onsite to client locations in DFW

Qualification

Windows 10/11 supportNetworking knowledgeMicrosoft 365 environmentsCustomer communicationEager to learn

Required

Basic Windows 10/11 support experience
Foundational networking knowledge (DNS, DHCP, VPN, Wi-Fi, LAN troubleshooting)
Understanding of Microsoft 365 environments (Azure AD basics, Teams, OneDrive; Intune a plus)
Clear communicator with a customer-first mindset
Drive and ambition to grow into Level 2 responsibilities
Valid driver's license, reliable transportation, and active auto insurance
Ability to provide remote support and travel onsite to client locations in DFW
Professional, self-driven, and eager to learn

Preferred

Real-world experience and certifications are valued and preferred

Company

Progressive IT Solutions

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Progressive IT Solutions offers compliance, managed IT and cybersecurity services for various firms.
dateFounded in 2007
location
Dallas, Texas, USA
people-size2-10 employees
web-link
https://www.progressiveitsolutions.com/

Funding

Current Stage
Early Stage

Leadership Team

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Mario DiMarcantonio
CEO
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Company data provided by crunchbase