Impact Networking, LLC · 1 day ago
IT Service Desk Engineer- 2nd Shift
Lake Forest, IL
Full-time
Onsite
Mid Level
$60K/yr - $70K/yrImpact Networking, LLC is a leading national managed services provider specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, and more. They are seeking Service Desk Engineers to provide Tier 1 and 2 support for operational IT issues and ensure customer satisfaction through effective troubleshooting and documentation.
ConsultingCyber SecurityInformation TechnologyMarketing
Responsibilities
Provide Tier 2 end-user IT support escalated by Tier 1 Analysts
Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction
Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction
Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services
On-time documentation of issues within Impact's ticketing system
Run historical reports to identify reoccurring service disruptions
Document problem resolution and processes
Assist with on-boarding of new clients and users
Run diagnostic applications to resolve problems
Participate in ongoing training and attainment of manufacturer certifications
Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service
Qualification
Required
Windows Server 2019-2025 Administration
Active Directory management and maintenance
DNS, DHCP, VPN and foundational networking and connectivity concepts
Ability to manage user accounts, licenses, and permissions through Office 365 admin portal
Fundamental troubleshooting of Office 365 applications and services
Strong IT diagnostic abilities
Strong written and verbal communication skills
Working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc
Preferred
Remote Desktop Services and RMM familiarity
VMWare, Hyper-V and other virtualization technologies
Azure and other cloud solutions
Microsoft Exchange, SQL, and SharePoint management
Storage solutions: SAN, NAS, and Shared Storage
Experience as part of a Microsoft Partner organization
Experience working for a managed services organization
Microsoft Fundamental and Associate certifications
CompTIA A+, Network+, Server+, Security+, etc. certifications
Cisco certifications
Benefits
Up to 20 days of PTO
Up to 7 Paid Sick Days
12+ paid holidays
Paid Parental Leave
Comprehensive Health, Disability Life, Dental and Vision Plans
401(K) & retirement plans
Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s)
Continued education reimbursement
On-going training & development opportunities
Company
Impact Networking, LLC
For over 25 years, we’ve helped businesses grow with expert-driven managed services that empower organizations to streamline operations, enhance security, and unlock new opportunities they didn’t think possible.
Founded in 1999
501-1000 employees
H1B Sponsorship
Impact Networking, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
M
Michael Lepper
Chief Executive Officer and Partner
Frank DeGeorge
Chief Technology Officer / Partner
Recent News
24-7 Press Release Newswire
2026-01-06
24-7 Press Release Newswire
2025-09-12
24-7 Press Release Newswire
2025-08-13
Company data provided by crunchbase