Bristol Aging & Wellness · 1 day ago
IT Operations Lead
Fall River, MA, US
Full-time
Onsite
Senior Level
$0/yr - $82K/yr
5+ years expBristol Aging & Wellness is seeking an IT Operations Lead responsible for the day-to-day operation, reliability, security, and support of the organization’s technology environment. This role involves hands-on technical support, operational oversight, and coordination with an outsourced managed IT service provider to ensure reliable and secure access to technology tools for employees.
Elder CareHealth CareHome Health CareNon Profit
Responsibilities
Provide hands-on support for desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot hardware, software, and connectivity issues across Windows, macOS, and mobile platforms
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Manage help desk operations, including ticket tracking, prioritization, and resolution
Perform routine system updates, diagnostics, and preventative maintenance to minimize downtime
Act as the internal liaison to the outsourced managed IT service provider for:
Network connectivity and performance
Network security, firewalls, VPNs, and backups
Server, cloud, and infrastructure support
Monitor system availability and escalate issues to the MSP as appropriate
Ensure internal compliance with established security policies and best practices
Maintain awareness of the organization’s network and systems environment without direct responsibility for network architecture or 24/7 monitoring
Manage software licenses, subscriptions, renewals, and security certificates
Coordinate with vendors for procurement, repairs, and support services
Assist in evaluating and recommending technology tools that support organizational needs
Create and maintain IT documentation, procedures, and user guides
Train staff on technology systems, tools, and basic cybersecurity best practices
Consult with staff to understand technology needs and improve system usability
Communicate technology updates, outages, and changes to employees as needed
Provide guidance and oversight for an internal IT support role
Coordinate IT-related activities across departments and with external vendors
Participate in IT planning and budgeting discussions
Serve as internal project lead for technology & communication upgrades
Provide occasional after-hours support as needed to maintain system availability
Qualification
Required
Bachelor's degree in an IT-related field
5–8 years of experience in IT support, systems administration, or IT operations
Strong troubleshooting and problem-solving skills
Working knowledge of networking concepts (LANs, VPNs, firewalls)
Proficiency with Windows and macOS operating systems
Experience supporting Microsoft 365 and SharePoint file sharing and permissions
Familiarity with Mobile Device Management (MDM) for iOS & Android devices
Familiarity with conference room AV systems
Strong customer service, communication, and organizational skills
Ability to work independently, manage multiple priorities, and meet deadlines
Valid driver's license and reliable transportation
Ability to lift up to 25 pounds
Willingness to work outside standard business hours as needed
Preferred
Experience working with outsourced or managed IT service providers
Industry certifications (e.g., CompTIA A+, Network+, Security+, Microsoft)
Company
Bristol Aging & Wellness
Bristol Aging & Wellness is a nonprofit organization management company based out of 1 Father Devalles Blvd, Fall River, MA, United States.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase