Apply on Employer Site

HairClub · 21 hours ago

Inside Sales Representative- Part Time- Night Shift

Boca Raton, Florida, United States

Full-time, Part-time

Onsite

Mid Level

$20/hr - $20/hr

3+ years exp

HairClub is a company focused on providing premium hair loss solutions, and they are seeking an Inside Sales Representative to engage with prospects and convert interactions into scheduled consultations. The role involves managing inbound and outbound communications, nurturing leads, and ensuring a seamless transition to in-person consultations while maintaining CRM accuracy.

Consumer GoodsFitnessHealth Care

Responsibilities

Handle a high volume of inbound and outbound interactions across phone, chat, and digital platforms (including RingCentral and Salesforce)

Engage prospects with warmth, empathy, and authority to understand their goals and challenges

Convert these conversations into scheduled, in-person Hair Health Consultations, articulating the value of meeting with a Certified Hair Loss Specialist

Partner closely with Certified Hair Loss Specialists in assigned regions to ensure a seamless, “warm handoff” from the call center to the in-person consultation

Proactively follow up with prospects to confirm appointments, reinforce value, and sustain excitement leading up to their visit

Reconnect with clients who have paused or abandoned the scheduling process to re-engage them with empathy and renewed motivation

Monitor and follow up with all prospects who schedule online, call in, or submit interest forms

Ensure no opportunity goes unaddressed by maintaining continuous outreach and communication until a successful appointment is completed

Maintain precise and timely documentation of all prospect interactions, outcomes, and notes in Salesforce

Uphold brand presentation and workspace standards, ensuring consistency with HairClub’s image of excellence

Participate in ongoing training to refine tone, communication, and conversion techniques

Deliver a white-glove, luxury-level experience in every conversation—professional, confident, and human

Demonstrate in-depth knowledge of HairClub’s premium services, treatments, and personalized solutions

Partner with Certified Hair Loss Specialists by region to ensure alignment between scheduled appointments and local center readiness

Manage multiple communication channels (phone, chat, SMS, and email) with speed and consistency

Execute proactive outbound campaigns to re-engage leads, recover abandoned bookings, and drive new consultations

Maintain confidentiality of client information and demonstrate discretion in all communications

Achieve or exceed established appointment and attendance goals. Each agent is accountable for producing a minimum of 50 in-person shows bi-weekly

Contribute to continuous improvement by identifying client feedback trends and recommending enhancements to the prospect journey

Qualification

Luxury brand experienceSalesforce CRMRingCentralBilingual (English/Spanish)Multi-taskingVerbal communicationEmotional intelligenceSelf-motivated

Required

Must be available for evenings and weekends (initial shift hours: Monday- Friday 6:00pm - 10:00pm and Saturdays 6:00pm - 8:00pm (3-4 days per week). Sundays closed)

Minimum 3+ years of luxury brand, consultative sales, or high-end service experience (call center or hospitality)

Proven success in high-touch client engagement and relationship development

Outstanding verbal communication, emotional intelligence, and follow-through

Demonstrated ability to multi-task, prioritize, and perform under time constraints

Self-motivated, coachable, and driven by performance excellence