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First Community Credit Union · 1 day ago

IT Helpdesk Specialist

Chesterfield, MO

Full-time

Onsite

New Grad, Entry Level

First Community Credit Union is seeking an IT Helpdesk Specialist to provide technical support to users, resolving issues related to hardware, software, and network systems. The role involves diagnosing and troubleshooting technical problems, documenting issues, and providing guidance to users on IT systems.

BankingFinancial Services

H1B Sponsor Likely

Responsibilities

Implement, install, configure, troubleshoot, and evaluate existing and new Windows workstation operating systems

Automate systems tasks using popular scripting languages

Create and maintain system documentation and inventory

Research and recommend new technologies to improve system performance

Work collaboratively on an IT helpdesk team

Maintain and patch workstations for the latest releases and security updates

Qualification

Windows workstation supportPowerShell scriptingActive DirectoryNetwork protocolsMicrosoft 365 ecosystemWorkstation build processesIndependent judgementTechnical communicationTeam collaboration

Required

Provides technical support to users, resolving issues related to hardware, software, and network systems

The first point of contact for users seeking assistance and are responsible for diagnosing, troubleshooting, and resolving basic technical problems, often via phone, email, or in-person

Will also document issues, escalate complex problems, and provide guidance to users on using IT systems

Implement, install, configure, troubleshoot, and evaluate existing and new Windows workstation operating systems

Automate systems tasks using popular scripting languages

Create and maintain system documentation and inventory

Research and recommend new technologies to improve system performance

Work collaboratively on an IT helpdesk team

Maintain and patch workstations for the latest releases and security updates

Knowledge of common protocols such as SSL, HTTP/S, DNS, SMTP, IPSec and others

Very strong understanding of Windows workstations

Knowledge on creating and automating silent installs of software for workstations

Knowledge of workstation build processes, procedures, and technologies such as MDT and Windows Autopilot

Knowledge of PowerShell scripting a plus

Knowledge of Azure, Entra, Microsoft 365 ecosystem

Knowledge of Active Directory and DNS

Knowledge of networked printers and printer management

Excellent technical communication skills to convey to end users effectively both verbally and in writing

Ability to exercise good, independent judgement in the performance of duties

Ability to work independently and as a team member

Company

First Community Credit Union

First Community is a not-for-profit financial cooperative, owned and operated by its members.

Founded in 1934

Chesterfield, Missouri, USA

501-1000 employees

https://www.firstcommunity.com/

H1B Sponsorship

First Community Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)