Housecall Pro · 18 hours ago
Senior Specialist, IT Operations
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $75K/yr
2+ years expHousecall Pro is a company dedicated to supporting home service professionals by providing innovative solutions to streamline their operations. The Senior Specialist, IT Operations role is crucial for ensuring the security and efficiency of the company's technology infrastructure, involving troubleshooting complex technical issues and driving process improvements.
AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware
Responsibilities
Provide first-line technical support for hardware (macOS and Windows) and software issues
Serve as a point of escalation for advanced technical issues, providing guidance and mentorship to IT Specialists and other team members
Troubleshoot and resolve complex issues involving SaaS tools (e.g., Okta, Google Workspace, Zoom, Slack)
Support and enhance the onboarding/offboarding processes, ensuring secure and efficient user provisioning through tools like Okta
Identify opportunities to integrate AI tools into IT workflows, using automation and AI-driven analytics to enhance troubleshooting, ticket triage, and asset management
Collaborate with the IT team to evolve existing processes and implement new frameworks in response to shifting business needs
Manage and maintain accurate documentation of procedures, configurations, and system standards
Coordinate with 3PL vendors and internal teams to manage equipment logistics, inventory, and procurement
Participate in an on-call rotation to address urgent after-hours support requests
Qualification
Required
2+ years of professional experience in IT support, systems administration, or IT operations
Proficiency in macOS and Windows troubleshooting and administration
Strong familiarity with Okta and IAM frameworks and standards such as SAML, OAuth, and SCIM
Understanding of networking concepts such as TCP/IP, DNS, DHCP, VPNs, and VLANs
Experience leveraging AI or machine learning tools to optimize IT operations (e.g., ticket triage, or knowledge base enhancement)
Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex cross-platform issues
Excellent communication and documentation skills with a focus on customer empathy and technical clarity
Proven ability to work in a dynamic, fast-changing environment, adapting to shifting priorities and business goals
Experience mentoring peers and contributing to a culture of continuous improvement
Bachelor's degree or equivalent work experience
Preferred
Ownership: You take initiative, drive resolution, and proactively identify improvement opportunities
Detail Oriented: You take pride in noticing the small things and go the extra mile to ensure things are done right
Collaboration Skills: You work cross-functionally, partnering with internal teams and external vendors to deliver solutions
Customer-Centric Approach: You deliver outstanding support to all employees, including executives, with professionalism and empathy
Adaptability: You thrive in a high-growth, rapidly evolving tech environment
Benefits
Medical
Dental
Vision
Life
Disability
401(k)
Paid holidays
Flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup
Monthly tech reimbursements
Paid parental leave
Employee assistance program
Other company benefits
Company
Housecall Pro
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners.
1001-5000 employees
H1B Sponsorship
Housecall Pro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$175.05MKey Investors
PermiraVista Credit PartnersAkkadian Ventures
2022-06-23Series D· $65M
2022-06-23Debt Financing· $60M
2020-11-04Secondary Market
Leadership Team
Ian Heidt
Chief AI Officer & Co-founder
Roland Ligtenberg
Co-Founder, SVP Growth & Innovation
Recent News
General Catalyst
2026-01-05
San Diego Union-Tribune
2025-12-02
Company data provided by crunchbase