US Tech Solutions · 22 hours ago
Customer Service Representative
United States
Contract
Remote
Entry Level
$21/hr - $21/hr
1+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand. They are seeking a Customer Service Representative to resolve seller issues, manage escalated cases, and analyze data for the Risk Ops Screening Team.
Information Technology
Hiring Manager
Kritika Anant
Responsibilities
Resolves seller issues through multiple channels and systems to support and the eCommerce side of the business
Must be fluent in computer skills and know how to navigate systems efficiently
Will need to work escalated cases by providing subject matter expertise; advising sellers on actions needed to be taken; researching issues and seller history to provide appropriate resolution; managing the inflow of volumes for ensuring investigation of issues and resolution options; recognizing fraud trends, issues and contact types; communicating or escalating issues to contact center management, training and quality team, or appropriate teams
Identifies and communicates trends from screening by collecting the required data; ensuring accuracy of data; analyzing data and comparing with the current and best practices for the Risk Ops Screening Team
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, and other business partners; analyzing and applying information from multiple sources and systems; monitoring progress and results; identifying and addressing personal improvement opportunities
Must be open to coaching and constructive feedback on business practices and manager evaluations
Demonstrates, promotes, and supports vetting with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing feedback and support to ensure timelines and work quality are achieved
Reviews of new seller applications from Turkey and other Countries of Incorporation. Approving or declining applications based on requirements for Marketplace Inbound and Outbound sellers
Reviewing and decisioning appealed seller applications
Collaborating and sharing feedback with team and leadership
Qualification
Required
Fluency in reading and writing in one or more of the following languages: Thai, Spanish, Japanese, Korean, Mandarin, German, French, Vietnamese, Hindi, English
Fluent in computer skills and know how to navigate systems efficiently
Ability to work escalated cases by providing subject matter expertise
Ability to advise sellers on actions needed to be taken
Ability to research issues and seller history to provide appropriate resolution
Ability to manage the inflow of volumes for ensuring investigation of issues and resolution options
Ability to recognize fraud trends, issues and contact types
Ability to communicate or escalate issues to contact center management, training and quality team, or appropriate teams
Ability to identify and communicate trends from screening by collecting the required data
Ensuring accuracy of data
Analyzing data and comparing with the current and best practices for the Risk Ops Screening Team
Ability to develop, communicate, and implement processes and practices to meet business needs
Ability to collaborate with managers, co-workers, and other business partners
Ability to monitor progress and results
Ability to identify and address personal improvement opportunities
Openness to coaching and constructive feedback on business practices and manager evaluations
Ability to demonstrate, promote, and support vetting with company policies, procedures, and standards of ethics and integrity
Ability to explain, guide, and demonstrate how to apply company policies in executing business processes and practices
Ability to implement related action plans
Ability to use the Open Door Policy
Ability to assist management with correcting ethical and compliance issues and problems
Ability to lead and participate in teams by using and sharing resources, information, and tools
Ability to determine customer needs and business priorities
Ability to coordinate and execute work assignments
Ability to provide feedback and support to ensure timelines and work quality are achieved
Ensuring accuracy of data and decision making
Analyzing and applying information from multiple sources and systems
Adherence to documented screening workflow and requirements
Ability to review new seller applications from Turkey and other Countries of Incorporation
Ability to approve or decline applications based on requirements for Marketplace Inbound and Outbound sellers
Ability to review and decision appealed seller applications
Ability to collaborate and share feedback with team and leadership
Preferred
1-2 years' experience in Risk Ops Workstreams and/or Fraud Detection
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
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2025-05-17
GlobeNewswire News Room
2024-12-13
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