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Herzing University · 1 month ago

Financial Aid Advisor (Central Processing Team)

United States

Full-time

Remote

Entry Level

$21.36/hr - $28.84/hr

1+ years exp

Herzing University is seeking a Financial Aid Advisor to join their Central Processing Team. The role involves providing high-level customer service and expertise in financial aid, assisting students with funding options, and managing student caseloads to ensure their financial aid needs are met.

EdTechHigher EducationUniversities

No H1B

Responsibilities

Revise financial aid award packages due to updates such as changes in course schedules, approved breaks, eligibility changes, and other factors

Troubleshoot disbursement rejects and resolve factors preventing timely disbursement of funding

Dedication to continuous improvement especially in the areas of student satisfaction and accuracy

Demonstrate all aspects of the PRICE of Success

Meet with new students to understand funding needs, provide guidance on completion of the FAFSA and required documents, and review eligibility for funding options including Federal Title IV funds, scholarships, state funding, and military funds

Utilize financial aid software to review student documents and eligibility criteria to finalize financial aid awards

Provide gap funding options to students and support students in determining the best option to meet their financial needs and support their educational goals

Counsel students on financial literacy and wellness topics for the purpose of educating and encouraging responsible borrowing practices

Manage a student caseload, striving to build relationships and support students in resolving all matters related to their financial aid funding

Perform regular outreach to students requiring action including needed documents, loan acceptance, and past due balances