Reliable Respiratory · 1 day ago
Oxygen Customer Service Representative
Sandy Hook, CT, US
Full-time
Onsite
Entry Level
1+ years expReliable Respiratory is dedicated to providing high-quality Durable Medical Equipment and attentive service to customers with respiratory conditions. The Oxygen Customer Service Coordinator will be responsible for processing orders, obtaining necessary documentation, and ensuring exceptional customer service in a professional manner.
MedicalMedical Device
No H1B
Responsibilities
Provide exceptional customer service
Communicate in a clear, professional and accurate manner always
Conduct self in a professional, courteous, respectful and friendly manner when interacting with coworkers, clients or vendors
Handle incoming oxygen related communications from customers and referrers in a timely, professional, and friendly manner
Process and follow up on new ONO orders
Verify insurance online or by phone and documents coverage in Reliable Respiratory’s electronic health records
Obtain all necessary insurance authorizations
Stay logged into assigned Oxygen phone queue
Assist in miscellaneous oxygen tasks such as task follow up, device downloads, and device troubleshooting
Process new and recurring resupply orders via fax, phone, email in accordance with Reliable Respiratory’s processing procedures and guidelines
Perform other duties and special projects as assigned and directed
Qualification
Required
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
At least 1 year of customer service experience required
Effective and professional verbal and written communication abilities
Proficient computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to resolve issues independently
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Strong attention to detail
Great customer service skills
Company
Reliable Respiratory
Reliable Respiratory operates as a home respiratory and specialty medical equipment providers.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase