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Duke University Health System · 1 day ago

Service Access Manager - Neurosurgery

Raleigh, NC

Full-time

Onsite

Senior Level

6+ years exp

Duke University Health System is dedicated to compassionate care that transforms lives. They are seeking a Service Access Manager for their Duke Neurosurgery clinic in Raleigh, NC, responsible for overseeing clinic operations, ensuring effective patient care, and managing staff activities.

Health CareMedical

Responsibilities

Supervise and coordinate activities of clinic to include establishing and maintaining systems for patient flow through the clinic and the utilization of clinic and ancillary facilities and manpower

Direct and coordinate all scheduling, check in, check out, and financial services activities within the clinic

Plan and schedule work for front-end staff, ensuring proper distribution of assignments and adequate staffing, space and facilities for subsequent performance of duties

Train new personnel

Coordinate diagnostic and treatment activities of the clinic with services of other departments to ensure effective patient care and efficient service

Directly responsible for all personnel actions including, but not limited to, hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports

Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff

Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams

Develop policies and procedures to improve patient care and utilization of clinic resources

Maintain liaison with professional medical staff and other personnel in administering policies and procedures regarding patient flow and utilization of space, time, supplies and equipment

Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services

Collect and analyze data for the preparation of composite reports and special projects

Generate, analyze and/or interpret entity-specific reports relating to clinic performance, staff performance, and financial performance

Independently execute appropriate action plans based on finds

Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc)

Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures

Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees

Generally reports to a HCA with responsibility for multiple sites

Serve as a representative for the clinic to both internal and external groups

Qualification

Healthcare managementPatient flow coordinationStaff supervisionData analysisPolicy developmentTeam developmentProblem resolutionRegulatory complianceCommunication skills

Required

High school diploma required

Requires six years' experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services

An Associate's degree in healthcare or business may substitute for two years of experience

A Bachelor's degree in healthcare or business may substitute for four years of experience