GT Independence · 2 days ago
CSL Manager
Lacrosse, Wisconsin, United States
Full-time
Hybrid
Entry Level
$50K/yr - $50K/yr
1+ years expGT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. The CSL Manager is responsible for managing client and staff profiles, ensuring authorization maintenance, and improving document management processes to enhance service delivery and compliance.
Financial ServicesHome Health CareMedicalService Industry
Responsibilities
Maintain and update client and staff profiles in DataTrac and related systems to ensure accurate data and service delivery
Review and track expiration dates for car insurance and CPR certifications to maintain compliance
Manage and update Lakeland and Inclusa authorizations to ensure uninterrupted service delivery
Monitor expiration timelines, assist with billing denial reviews, and implement proactive strategies to minimize authorization-related issues
Upload and organize client documents in M-Files to improve compliance and streamline file management
Transition document storage from Teams to M-Files for better efficiency and audit readiness
Support CSL staff communication through Genesys Cloud to ensure timely responses to clients and external stakeholders
Align communication practices with GT Independence’s quality assurance standards
Work with the manager to identify strategies for reducing errors
Maintain confidentiality of records relating to clients and employees
Collaborate with other staff members to optimize delivery of services
Identify opportunities to improve our processes
Uphold company values and mission
Complete other duties as assigned
Qualification
Required
High School diploma or GED equivalent
At least one year of experience in administrative or client service roles
Proficiency in Microsoft Office and web-based systems
Strong organizational and communication skills
Ability to work collaboratively in a team environment
Excellent written and verbal communication skills
Benefits
Flexible time off
Competitive wages and benefits
The opportunity to grow professionally
Company
GT Independence
GT Independence is a Family-Owned Company.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2025-11-18Private Equity
Leadership Team
John Carmichael
Chief Executive Officer
D. Pearl Barnett
Chief Operating Officer
Recent News
2025-11-20
2025-11-19
Company data provided by crunchbase