Foundation AI · 1 week ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
5+ years expFoundation AI is a company that revolutionizes how plaintiff-focused law firms manage their incoming documents and case files. They are seeking a Customer Success Manager to build strong relationships with existing customers, monitor their experience with the platform, and ensure they achieve their business objectives.
AnalyticsArtificial Intelligence (AI)Business IntelligenceConsultingData MiningDocument ManagementHealth CareMachine LearningSaaSSoftware
Responsibilities
Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform
Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty
Develop and maintain a deep understanding of our platform, its capabilities, and its use cases
Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs
Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives
Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services
Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard
Provide regular updates and reports to internal stakeholders on client health and usage
Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning
Qualification
Required
Bachelor's degree in Business Administration, Marketing, Communications, or related field
5+ years of experience in customer success or account management in the technology industry, in the legal sector
2+ years experience in legal and/or legal software
Strong understanding of SaaS business models and software development lifecycles
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively
Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements
Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline
Preferred
Experience working with AI-powered technologies
Exposure to working on an onshore-offshore set up
Experience in managing larger projects with multiple stakeholders
Experience in the Personal Injury or LegalTech industry
Company
Foundation AI
We help organizations process, manage, and leverage unstructured data to streamline manual processes and make better data-driven decisions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2M2019-04-19Seed
2018-09-08Pre Seed· $2M
Leadership Team
Vivek Rao
Co-Founder and Chief Executive Officer
Victor Gebhardt
Chief Operating Officer
Recent News
2025-05-04
2025-04-29
2024-05-16
Company data provided by crunchbase