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Marriott International · 20 hours ago

FLEX OSR Event Manager, In-Market (Dallas/Fort Worth)

Bethesda, MD

Full-time

Hybrid

Entry, Mid Level

$30.29/hr - $39.90/hr

2+ years exp

Marriott International is the world’s largest hotel company, and they are seeking a FLEX OSR Event Manager to support hotels primarily in the Dallas/Fort Worth area. This role involves managing event logistics, ensuring exceptional customer service, and collaborating with sales and property departments to deliver outstanding events.

Customer ServiceHospitalityHotelTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy

Greets customer during the event phase and hands-off to the Event Operations team for the execution of details

Adheres to all standards, policies, and procedures

Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill

Manages group room blocks and meeting space for average to large-sized assigned groups

Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions

Uses his/her judgment to integrate current trends in event management and event design

Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)

Participates in customer site inspections and assists with the sales process as necessary

Performs other duties as assigned to meet business needs

Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience

Delivers excellent customer service throughout the customer experience and encourages the same from other employees

Empowers employees to provide excellent customer service

Sets a positive example for guest relations

Coordinates and communicates event details both verbally and in writing to the customer and property operations

Makes presence known to customer at all times during this process

Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales

Follows up with customer post-event

Responds to and handles guest problems and complaints

Uses personal judgment and expertise to enhance the customer experience

Stays available to solve problems and/or suggest alternatives to previous arrangements

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Interacts with guests to obtain feedback on product quality and service levels

Ensures hourly employees understand expectations and parameters for event activities

Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback

Leads formal pre-event and post-event meetings for average to large-sized assigned groups

Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc)

Assists in the sales process and revenue forecasting for customer groups

Up-sells products and services throughout the event process

Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups

Reviews comment cards and guest satisfaction results with employees

Observes service behaviors of employees and provides feedback to individuals and/or managers

Assists in the development and implementation of corrective action plans

Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution

Works with the property staff and customers to address operational challenges associated with his/her group

Performs other duties as assigned to meet business needs

Qualification

Event ManagementCustomer ServiceSales CoordinationRevenue ForecastingTeam LeadershipCommunication SkillsProblem Solving

Required

High school diploma or GED; 2 years experience in the event management or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

Candidate must reside in designated market

Preferred

Preference for candidates to reside within Dallas, TX, United States

Benefits

401(k) plan

Stock purchase plan

Discounts at Marriott properties

Commuter benefits

Employee assistance plan

Childcare discounts

Coverage for medical

Dental

Vision

Health care flexible spending account

Dependent care flexible spending account

Life insurance

Disability insurance

Accident insurance

Adoption expense reimbursements

Paid parental leave

Paid sick leave

0.0384 PTO balance for every hour worked

Minimum of 9 holidays annually

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Milwaukee, Wisconsin, USA

10001+ employees

https://www.marriott.com/hotels/travel/mkeak-hotel-metro-autograph-collection/

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)