Connection Bank ยท 1 day ago
Customer Care Specialist
Keokuk,IA,US
Full-time
Onsite
New Grad, Entry LevelConnection Bank is seeking a Customer Care Specialist to provide exemplary service to customers by addressing and resolving their issues. The role involves responding to customer inquiries, promoting bank products, and ensuring customer satisfaction while maintaining security and privacy standards.
Financial Services
Responsibilities
Responsible for responding to inbound calls, emails, and in person communications to assist customers with inquiries regarding routine banking transactions, deposit account questions, and account verifications
Advocates the benefits of Connection Bank products and services to promote customer enthusiasm and engagement
Researches and resolves customer questions, inquiries, requests, and problems in a pleasant and timely manner
Handles all debit card issues (ordering, fraud, transaction research, and disputes)
Coordinates escheatment of customer accounts and checks on a regular basis
Balance internal reports and accounts
Manages branch capture functions
Sets up and troubleshoots all business and retail online banking
Goes on interoffice and post office courier runs
Completes assigned compliance training
Operates mail service equipment
Performs other duties as required or assigned
Qualification
Required
Promotes Connection Bank
Projects a positive image of the bank to all internal and external customers
Demonstrates the ability to hold confidential information and displays honesty and high ethical standards
Strives for high customer satisfaction, is helpful, pleasant, approachable, and team oriented
Knowledgeable of bank operations, policies, procedures, products, and services
Able to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, and/or standards
Develops constructive and cooperative working relationships with others and maintains them over time
Exceptional oral, written, and interpersonal communication skills with the ability to apply common sense while performing work
Excellent organizational and time management skills
Proficient in computer operations with working knowledge of Microsoft products and the ability to learn bank specific programs
Typing skills to meet production needs of the position
Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities
Good math skills and an excellent knowledge of accounting principles
Ability to work with minimal supervision while performing duties
Company
Connection Bank
A long, long time ago, all the way back in 1854, the story of Connection Bank began.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase