Scalence L.L.C. · 1 month ago
Senior ServiceNow Solutions Architect
Strongsville, OH
Full-time
Hybrid
Senior Level, Lead/Staff
$90/hr - $100/hr
10+ years expScalence L.L.C. is seeking a Senior ServiceNow Solutions Architect to lead the design, implementation, and governed adoption of the Common Service Data Model (CSDM) across the enterprise. This role will architect scalable service-centric models and enable cross-module value realization.
Information Technology & Services
Responsibilities
CSDM & CMDB Architecture: Define and maintain the enterprise CSDM blueprint, prescriptive guidance for service modeling, and enforce configuration over customization
Service Modeling & Mapping: Drive Service Mapping strategy to align Application Services and Technical CIs to CSDM
Portfolio & Product Alignment (SPM/APM): Integrate SPM & APM data design with CSDM for portfolio analytics
Data Governance & Quality: Define data ownership, stewardship, and governance processes; embed quality gates
Integration & Compliance: Architect platform integrations for CMDB/CSDM data exchange and ensure compliance
Technical Leadership & Enablement: Act as Design Authority, produce architecture artifacts, and mentor teams
Qualification
Required
10+ years in enterprise architecture or platform engineering with 5+ years implementing CSDM and CMDB at scale
Proven leadership delivering OOB-aligned ServiceNow solutions across ITSM/ITOM/SPM/APM/SACM
Expertise in Service Mapping, Discovery, CI class modeling, and quality automation
Strong integration background (REST/SOAP, Integration Hub), data modeling, and pipeline governance
Preferred
ServiceNow CSA and CIS certifications (ITSM, SPM/APM, ITOM, CMDB/Discovery)
CAD (Certified Application Developer); ITIL v4 Foundation
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase