Pumpkin · 6 days ago
Insurance Agent
United States
Full-time
Remote
New Grad, Entry LevelPumpkin is a company that manages a diverse portfolio of modern pet health brands and services, including insurance. They are seeking an Insurance Agent who will be responsible for responding to customer inquiries and processing enrollments and claims, ensuring exceptional customer service across various communication channels.
ConsultingHealth CareInsurancePet
Responsibilities
Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
Answer customer questions and provide insurance and non-insurance related information
Educate customers on our full product offerings and take the initiative to help them buy additional coverage
Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
Use ticketing software, back office software, and other digital tools to manage and track performance
Data entry for the above tasks
Other duties as assigned
Qualification
Required
Prior experience in customer service role involving a high degree of customer interface
Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
Roll-up-your-sleeves mentality – does what it takes to get the job done
Excellent verbal and written skills
Administrative and computer skills
Great attention to detail with every task
Entrepreneurial interest and a passion for pets
Existing Property & Casualty Insurance License
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Company
Pumpkin
Pumpkin is a new pet care company on a mission to keep all pets healthy.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-05-16Acquired
Leadership Team
Julia Sosa
Head of Experience & Design
Recent News
Company data provided by crunchbase