Nihon Kohden America · 18 hours ago
Field Service Engineer
, NJ
Full-time
Hybrid
Mid Level
$80K/yr - $105K/yr
4+ years expNihon Kohden America is seeking a field-based Field Service Engineer to provide on-site support in the northeast region. The role involves maintaining customer relationships, providing technical support for patient monitoring and ventilator infrastructures, and ensuring successful coordination and delivery of product support.
BiotechnologyHealth CareMedical
Responsibilities
Assumes responsibility for managing patient monitoring servers and devices
Responsible for overall IT/applications on-site product support providing oversight, training and technical direction to customers
Work with Biomed and clinical teams on-site at hospital locations
Perform software updates on NKA devices
Provide technical support post installation
Work with NKA internal teams to ensure successful coordination and delivery of product support
Assist with compiling device information and inventory management documentation
Assumes responsibility for all ongoing patient monitoring and ventilator product support
Provide on-site diagnostic troubleshooting
Tracks and resolves service tickets promptly and effectively, while ensuring optimal customer service
Obtains and conveys information as needed; logs all problems including cause and resolution information
Promotes goodwill and a positive image of the Company
Assumes responsibility for ongoing integration of our patient monitoring devices within NKA/Hospital infrastructure
Assist with setup, validation and compatibility testing
Provide timely and effective communications to customers about service expectations, estimated arrival date/time, status of ongoing service activities, and service follow-up calls
Utilizing troubleshooting techniques and analytical thinking skills to diagnose hardware/software issues, determine corrective action, and resolve service tickets
Demonstrate good judgment in the utilization of company credit cards while adhering to expense levels within the established business guidelines
Finish the administrative requirements of the position within expected timeframes
Maintain and demonstrate a professional appearance at all times
Performs miscellaneous projects as assigned
Updates technical skills as required
Adhere to all company policies, procedures, and business ethics codes
Duties may be modified or assigned at any time based on business need
Qualification
Required
Bachelor's degree in information technology, biomedical engineering or related technical field; relevant education and experience accepted in lieu of degree
4+ years of proven software and hardware experience
Extensive understanding of hospital IT functions, infrastructure and medical system integration
Good problem-solving skills
Good verbal and written communication skills
Outstanding customer service and soft skills
Ability to assist and train others
Able to work effectively both independently and in a collaborative team environment
Preferred
CompTIA Network+ and/or Security+ certification preferred
Experience working with electronic medical record systems preferred
Company
Nihon Kohden America
Nihon Kohden America’s monitoring division develops solutions to improve patient safety and better control costs.
201-500 employees
H1B Sponsorship
Nihon Kohden America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (5)
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Kenneth Kanzler
Chief Financial Officer
Roy S.
Chief Operating Officer
Recent News
2024-11-01
2024-10-11
Company data provided by crunchbase