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Mercer · 23 hours ago

Pension Administration - Senior Team Leader

Milwaukee, WI

Full-time

Hybrid

Mid, Senior Level

$57K/yr - $114K/yr

3+ years exp

Mercer is a global leader in helping clients realize their investment objectives and enhance health and retirement outcomes. The Senior Team Leader will oversee the day-to-day management and development of a client team, ensuring high-quality service delivery and client satisfaction.

BankingConsultingEmployee BenefitsFinancial ServicesHuman ResourcesWealth Management

H1B Sponsor Likely

Responsibilities

Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met, extensive contact with clients and Mercer consultants

Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues

Primary point of contact for client inquiries and facilitating client meetings

Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge and through training and development

Manage client business process and identify areas for continued improvement; may support more than one client team based on project scope and complexity

Review and maintain requirement documents to ensure accuracy and compliance for your client(s)

Perform user acceptance testing (UAT) for system updates related to your client(s)

Handle participants inbound and outbound calls for assigned clients

Process or Checker role for standard and complex calculations

Qualification

Defined benefit administrationComplex calculationsPension administration processesUser acceptance testingMS ExcelMS WordClient relationship managementCommunication skillsOrganizational skillsDetail-orientedSelf-motivated

Required

3-5 years experience in defined benefit administration

Strong knowledge of complex calculations

Strong understanding of pension administration processes

Detail-oriented with excellent documentation and review skills

Ability to perform thorough user acceptance testing

Comfortable managing client relationships and escalating issues as needed

Strong communication and organizational skills

Self-motivated and able to work effectively in a remote environment

Strong proficiency with MS Excel and Word (proficiency in MS Access & MS Project highly preferred)

Preferred

Familiarity with compliance regulations related to pension administration

Proven track record of managing client relationships effectively

Excellent oral and written communication skills; ability to present complex issues/data with a high level of clarity and impact

Benefits

Health and welfare benefits

Tuition assistance

401K savings

Other retirement programs

Employee assistance programs

Company

Mercer

Glassdoor3.9

Mercer is a human resource consulting service that includes compensation, employee benefits, communications, and investment consulting. It is a sub-organization of Marsh & McLennan.

Founded in 1945

New York, New York, USA

10001+ employees

http://www.mercer.com

H1B Sponsorship

Mercer has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (22)

2023 (19)

2022 (33)

2021 (29)

2020 (20)