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Central City Concern · 20 hours ago

Program Manager, Permanent Supportive Housing

Portland, Oregon, United States

Full-time

Onsite

Senior Level

$65K/yr - $91K/yr

5+ years exp

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. The Program Manager for Permanent Supportive Housing is responsible for overseeing and developing staff, implementing program improvements, and ensuring residents access the care they need.

AssociationCharityHealth CareNon ProfitSocial

Responsibilities

Provide leadership, oversight, training, support, and supervision to Permanent Supportive Housing program Staff

Uphold and implement best practices to ensure consistent service delivery and organizational compliance

Create and manage process improvements with a focus on service line integration

Collaborate with all relevant City, County, State and Federal agencies to improve, create, and implement programs funded by these agencies in collaboration with designated and non-designated community partners

Attend Workgroups, Stakeholder meetings, and other Community Events that relate to Housing and Supportive Housing, and the intersection between Housing and Health, and represent CCC’s best interest within those meetings

Monitor program outcomes in accordance with both CCC and Funding requirements

Report program outcomes to leadership on agreed upon cadence

Monitor and respond to budget revenues, expenses and variances within the scope of this position

Monitor occupancy and vacancy of units and vouchers to ensure occupancy is at an optimum level

Work closely with Property Management teams to ensure both the Services team and Community Management teams are coordinating efforts and working as a team

Monitor lease enforcement notices, right to remedy interventions, and advocacy opportunities within the supportive housing portfolio in an effort to minimize evictions

Monitor referral, intake, and housing case plan standards to ensure optimal performance from direct line staff

Support development of Community Engagement Strategy with direct reports to ensure housing, income attainment, and education programs are maintained in permanent housing portfolio

Monitor and support coordination with Property Management, Occupancy, and care teams

Monitor, and assist as appropriate, staff efforts to connect residents with appropriate services to support tenant self-sufficiency goals

Monitor, and assist as appropriate, staff efforts to connect residents to appropriate community-based resources

Maintain oversight of staff input into Apricot Case Management Software, and other Supportive Housing tracking methods

Work with Permanent Supportive Housing Associate Director on required internal and external reports in an accurate and timely manner

Assist in problem solving issues with both staff and residents

Ensure all staff are up to date with mandatory trainings

Work directly with Supportive Housing Team to ensure resident service programs are implemented at all designated housing sites

Work directly with Supportive Housing Team to ensure that all department outcomes and activities are in place, monitored, and reported on

Participate in compliance, quality assurance and quality improvement activities as directed

Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security

Perform other duties as assigned

Qualification

Permanent Supportive HousingProgram designImplementationOutcomes managementMicrosoft Office proficiencyCommunity agenciesRecord keepingAdvocacyDe-escalation methodsTeam leadershipStrategic thinkingCommunication skillsProblem-solvingTime management

Required

High School Diploma or GED required

5 years of experience working in supportive housing, behavioral health, social services, or related environment with 2 years of supervisory/lead experience required

Experience with program design, implementation and measuring outcomes

Must be able to proficiently use Microsoft Office including Excel, Outlook, and Word

Must pass a pre-employment drug screen and background check

Must not actively be on parole or probation

Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern

Must possess a current driver's license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern's Fleet Safety policy

Must pass an initial driver's training within 60 days of being an approved driver and continued recertification training

Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage

Must be able to perform considerable intra-city travel

Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs, with reasonable or no accommodation

Must generally adhere to agency's non-discrimination policies

Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles and sexual orientations, and treat individuals with respect and dignity

Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988