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Helm · 1 day ago

Customer Service & Fulfillment Support

Owings Mills, MD

Full-time

Onsite

Entry Level

$40K/yr - $50K/yr

2+ years exp

Helm is a growing company seeking a detail-oriented, customer-focused professional to join their team. The role involves supporting customer service and fulfillment operations to ensure a seamless experience for clients and internal teams.

AdvertisingBrand MarketingE-CommerceMarketingRetail Technology

Responsibilities

Support customer service and/or fulfillment processes from order entry through delivery

Input, track, and manage orders with accuracy and attention to detail

Communicate with clients and customers regarding order status, artwork approvals, shipping updates, and delivery confirmations

Coordinate with vendors and internal teams to resolve order issues, shortages, damages, or returns

Assist with SKU setup, stock reviews, and order/program tracking

Review artwork, branding, and personalization details to ensure accuracy and compliance

Maintain clear documentation and order notes for internal follow-up

Provide administrative support to Account Executives and team members as needed

Contribute to a positive team environment by supporting shared goals

Qualification

Customer service experienceMicrosoft Office 365Organizational skillsAttention to detailMultitasking skillsOrder systemsCommunication skillsTime-management skillsWork independentlyWork collaboratively