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Tarrytown Expocare Pharmacy · 1 day ago

Account Manager - Northeast region

Woodland Park,NJ,US

Full-time

Hybrid

Mid Level

3+ years exp

Tarrytown Expocare Pharmacy is a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. They are seeking an Account Manager to maintain client relationships, ensure client satisfaction, and support client needs through onboarding and training processes.

Health CarePharmaceutical

No H1B

U.S. Citizen Only

Responsibilities

Build and maintain a trusted relationship with assigned accounts and agency staff

Visit client locations throughout the Pharmacy service area and provide pharmacy service audits and training in a collaborative and supportive manner

Document findings in pharmacy CRM tool, submit Daily Reports via email to designated pharmacy contacts

Understands the services and scope of the pharmacy to effectively communicate with the account about pharmacy processes

Resolve complaints and grievances related to the pharmacy services in conjunction with the pharmacy team

Assist in educating clients on the pharmacy’s processes

Be an innovative liaison by discussing ideas with pharmacy staff on how to effectively meet the demands of our consumers

Participates and actively engages in professional meetings, conferences, and other sponsored events as may be requested

Manage complex client concerns and requests in a professional manner to ensure appropriate resolution and adequate follow- up

Qualification

Certified Pharmacy Tech (CPhT)Pharmacy applications knowledgeMedication administration recordsClient relationship managementBasic computer proficiencyEnglish proficiencyTeam leadership

Required

Certified Pharmacy Tech (CPhT) or experience in a related field or equivalent years of experience or minimum 3+ years as a Direct Support Professional (DSP) or Qualified Developmental Disabilities Professional (QDDP)

Working knowledge and/or ability to learn pharmacy applications such as FrameWorkLTC, ECM, or DocuTrack preferred

Familiarity with electronic and paper medication administration records (MARs)

Reliable transportation and current (clean) Driver's License. Frequent travel is required

Must have basic computer proficiency including email and other programs (i.e Microsoft suite products)

Detailed individual who thrives in a fast-paced situations

Leading a team in a metrics-based environment

Must be proficient in English (reading writing, and verbal communications)

Must have a high school diploma, and college experience is a plus

Must be a US citizen or permanent resident, sponsorship not available