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LifeLoop · 1 day ago

Customer Implementation Consultant

United States

Full-time

Remote

New Grad, Entry Level

LifeLoop is a company focused on enhancing customer engagement through its system, and they are seeking a Customer Implementation Consultant to deliver training and support during the onboarding process. The role involves ensuring successful adoption of the LifeLoop system by guiding customers through implementation and providing necessary training.

Assisted LivingCommunitiesInformation ServicesInformation TechnologyNursing and Residential Care

Responsibilities

Customer Obsession - Portray a passion for the customers. As part of the Customer Success Organization, you are responsible for making sure our customers are heard, satisfied and successful

Education - Bachelor’s Degree. Emphasis in recreation, therapy, gerontology, education, or communications a plus

Training Skills - Ability to use a variety of training concepts and principles along with knowledge of adult learning

Teamwork - Ability to work in a collaborative environment with team members and cross-teams in order to achieve a shared goal

Writing and Communication Skills - Proven ability to communicate effectively through email, phone and in person. Must be comfortable in one-to-one settings as well as group presentations, virtual and in person

Computer Proficiency - Required to learn and become efficient with all systems used internally to perform day-to-day job. These include Microsoft Suite, Zoho Suite, RingCentral, and Zoom

Key Strengths - Strong motivation, initiative, attention to detail, and a friendly and customer-focused attitude. Ability to organize time and work independently and effectively. Strong analytical skills and the ability to exercise good judgment. Leadership qualities include the ability to collaborate and work effectively with a variety of disciplines in the senior living industry

Experience - A background in customer success with a focus on education and training preferred. Senior living experience a bonus

Qualification

Training SkillsCustomer Success ExperienceComputer ProficiencyBachelor’s DegreeKey StrengthsCommunication SkillsTeamwork

Required

Bachelor's Degree. Emphasis in recreation, therapy, gerontology, education, or communications a plus

Ability to use a variety of training concepts and principles along with knowledge of adult learning

Ability to work in a collaborative environment with team members and cross-teams in order to achieve a shared goal

Proven ability to communicate effectively through email, phone and in person. Must be comfortable in one-to-one settings as well as group presentations, virtual and in person

Required to learn and become efficient with all systems used internally to perform day-to-day job. These include Microsoft Suite, Zoho Suite, RingCentral, and Zoom

Strong motivation, initiative, attention to detail, and a friendly and customer-focused attitude. Ability to organize time and work independently and effectively. Strong analytical skills and the ability to exercise good judgment

Leadership qualities include the ability to collaborate and work effectively with a variety of disciplines in the senior living industry