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After.com · 1 day ago

Care Specialist

Orem, UT

Full-time

Onsite

Entry Level

$45K/yr - $45K/yr

1+ years exp

After.com is the new home for funerals, helping families arrange and pre-plan simple cremations online. The Care Specialist role involves managing case management and customer service, providing compassionate support to families during difficult times.

FuneralsService Industry

Responsibilities

Work closely with your Team Lead and Funeral Director to receive permits and authorizations in a timely manner

Outreach to family members via phone or text to arrange services and provide updates

Ensure all necessary documents are created, sent and signed by the appropriate persons

Answer inbound calls with calm, compassionate professionalism

Learn state laws applicable to the funeral and cremation processes

Respond to inquiries, secure new cases, and dispatch logistics

Triage and resolve support tickets via phone, chat, and email

Manage Aircall missed calls and voicemails, assign follow-ups, and log notes in our CRM

Call inbound leads to provide support and communicate After’s services

Assist with administrative tasks, such as ordering death certificates

Follow internal processes and state regulations with precision

Communicate clearly and respectfully with families and internal teams

Qualification

Customer ServiceCommunication SkillsTech-savvyOrganizational SkillsTime ManagementCompassionDetail-orientedAdaptabilityInterpersonal SkillsEmotional Intelligence