Pacific Coast Companies ยท 1 day ago
Customer Service Representative Req ID 17528
Sacramento, CA
Full-time
Onsite
Entry Level
$25/hr - $28/hr
3+ years expPacific Coast Companies, Inc. is a supplier of clay products that serves a large distributor network. They are seeking a Customer Service Representative to provide sales assistance and general customer service to commercial and retail customers, supporting the sales team and maintaining excellent customer relations.
Environmental EngineeringHorticultureNon Profit
Responsibilities
Answers phones in a courteous and friendly manner and assists customers with general sales questions
Provide administrative support to upper-level management, technical and sales team
Enter sales order and change orders into SAP and distribute copies to appropriate departments
Informs customers of unit prices, shipping dates, anticipated delays and any additional information needed by customer โ communication is vital
Provide marketing support for samples, brochures and information requests by Sales rep and Inside Sales Representative
Maintains job files with sales documents and other information
Answer any questions in regard to product, orders, invoicing and pricing
Perform stock checks and material availability in SAP and in the yard
Establishes and maintains excellent customer relations
Issues invoices, returns for credit, credit and debit memos following the guidelines outlined by policy
Occasional visits to dealers and contractors to distribute product samples, brochures and maintain indoor and/or outdoor product displays
Become knowledgeable of similar and competitive products and recommended installation requirements
Keep sales office area organized, stocked with samples, and uncluttered
Maintain and oversee the front office area and ensures a safe environment for customers and employees. Abides by all company and government rules and regulations
Performs all other duties and responsibilities assigned from time to time by the company or its designated representative
Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected
Predictable and regular attendance is required
Qualification
Required
High School Diploma or equivalent combination of education and experience
Engaging verbal and written communication skills with ability to communicate with the sales team, contractors, dealers, customers and superiors effectively and efficiently
Valid Driver's License
On the job training experience is required to be able to perform duties
Basic math skills and computer skills a must
The ability to use SAP, Salesforce and masonry
Predictable and Regular attendance is required
Preferred
Three years of prior experience in customer service, administrative and/or general business operations preferred
Experience in masonry industry a plus
Benefits
Accrue up-to 80 hours vacation your first year!
Medical/dental insurance
Disability benefits
Life insurance
401(k)
Profit sharing retirement plan
Wellness programs
Company
Pacific Coast Companies
๐๐๐๐ข๐๐ข๐ ๐๐จ๐๐ฌ๐ญ ๐๐จ๐ฆ๐ฉ๐๐ง๐ข๐๐ฌ' ๐๐ฎ๐ฅ๐ญ๐ฎ๐ซ๐ ๐ซ๐๐ฏ๐จ๐ฅ๐ฏ๐๐ฌ ๐๐ซ๐จ๐ฎ๐ง๐ ๐จ๐ฎ๐ซ ๐ฌ๐ก๐๐ซ๐๐ ๐ฆ๐ข๐ฌ๐ฌ๐ข๐จ๐ง ๐จ๐ ๐ก๐๐๐ฅ๐ข๐ง๐ ๐ญ๐ก๐ ๐๐ง๐ฏ๐ข๐ซ๐จ๐ง๐ฆ๐๐ง๐ญ.
11-50 employees
H1B Sponsorship
Pacific Coast Companies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (3)
2021 (3)
2020 (2)
Funding
Current Stage
Early StageCompany data provided by crunchbase