Apply on Employer Site

Alene Candles · 1 day ago

Help Desk Engineer

New Albany, OH 43054, USA

Full-time

Hybrid

Mid Level

3+ years exp

Alene Candles LLC is a private label, contract manufacturer specializing in high-quality candles. They are seeking a Helpdesk Support Engineer to support both office and manufacturing production workers in a distributed desktop environment, ensuring customer satisfaction and effective troubleshooting.

Consumer GoodsManufacturing

H1B Sponsor Likely

Responsibilities

Setup and maintain Desktops, Laptops and Printers on Windows versions 11

Create and maintain desktop and laptop imaging solutions

Support and troubleshoot Wired / Wireless network connections and Video Conferencing setups

Be proficient in and support MS Office applications (Outlook, Excel, PowerPoint, OneNote, Word), a web-based ERP client, and other production applications

Update and maintain users in on-premises AD, Cloud Azure AD, Office 365

Maintain client installations of enterprise Anti-Virus, Spyware and Encryption Applications, DLP, Email Secure Gateways and website filtering

Provide administration and support for mobile devices (Android and iPhone)

Support Remote access technology and multi factor authentication

Track computer and software assets and licensing

Provide User ID and application access control support

Track requests and incident resolution progress through the ticketing system

Basic Cyber Security understanding

Qualification

Windows 11MS Office 365Active DirectoryA+/Network+ certificationNetworking experienceCustomer serviceAnalytical skillsProblem-solving skillsInterpersonal skills

Required

Associates Degree in related field or relevant experience

3+ years of relevant work experience

Good knowledge of Windows 11 OS, MS Office 365 (Outlook, Excel, PowerPoint, OneNote, Word,) SharePoint, OneDrive, Microsoft Exchange, Active Directory and MFA

Preferred

Certifications strongly preferred

Previous customer service or IT helpdesk experience is preferred

A+/Network+ certification highly desired

Knowledge of ITIL concepts, ITIL Foundation Certification a plus

An opportunity to gain certifications will be provided and expected

Experience in the manufacturing sector would also be beneficial

Experience using Microsoft Intune

Networking experience

Printer support and installations

Benefits

Medical

Dental

Vision with a Healthcare Reimbursement Account

401(k) with company match

Basic Life Insurance (100% company paid)

Employee Assistance Program

Flexible Spending Account

Paid Holidays

Paid Time Off

Tuition Reimbursement

Alene Gives Back – our paid volunteer program

Company

Alene Candles

Alene Candles is a consumer goods company that manufactures fragranced candles.

Founded in 1995

Milford, New Hampshire, USA

201-500 employees

http://alene.com

H1B Sponsorship

Alene Candles has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)