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Gentiva · 17 hours ago

White Glove Support Technician

Atlanta, GA

Full-time

Onsite

Mid Level

4+ years exp

Gentiva is seeking a White Glove Support Technician to provide best-in-class end-user technical support across their corporate campuses and remote workforce. This hands-on role focuses on delivering personalized IT support, particularly for executives, while managing various technical issues and ensuring seamless technology operations.

BiotechnologyHealth Care

H1B Sponsor Likely

Responsibilities

Provide high-touch, personalized IT support for all employees—especially executives

Troubleshoot and resolve issues related to:

Microsoft Office Suite (Word, Excel, Outlook, etc.)

Windows 10 environments

Microsoft Exchange, Teams, and O365

Active Directory and password resets

VMware View Horizon and thin client platforms (Stratodesk, Wyse, IGEL)

Network connectivity, VPNs, and printers

Android mobile devices and mobile device management

Set up and deploy laptops, workstations, monitors, and other hardware

Handle onboarding/offboarding processes including device configuration and account access

Provide AV support for meetings, presentations, and video conferencing

Manage helpdesk ticket queues and ensure timely, courteous resolution

Administer phone system changes (moves, adds, changes, deletions)

Maintain accurate inventory of IT assets and track hardware/software lifecycle

Coordinate and execute IT-supported upgrades and special projects

Secure and dispose of retired hardware following security guidelines

Monitor systems for performance, security, and uptime

Qualification

Desktop/Helpdesk SupportWindows 10Microsoft ExchangeActive DirectoryO365VMware ViewAV SupportHardware DeploymentMultitasking SkillsCertificationsInterpersonal SkillsProblem-Solving SkillsOrganizational SkillsCommunication SkillsConfidentiality

Required

4+ years of strong desktop/helpdesk support experience

Excellent troubleshooting and problem-solving skills

Strong interpersonal and communication skills (written and verbal)

Experience working with: Windows 7/10, Microsoft Exchange & Outlook

Active Directory, Office 365, AV equipment, and remote tools

Hardware deployment and recovery processes

Proven ability to maintain confidentiality and handle sensitive information professionally

Strong organizational and multitasking skills with attention to detail

Preferred

White Glove or Executive Support experience highly preferred

VMWare View, phone system administration, and executive support experience a plus

Certifications (CompTIA, Microsoft, etc.) are a plus

Benefits

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

National & Local Recognition Programs

Teammate Assistance Fund

Medical, Dental, Vision Insurance

Mileage Reimbursement or Fleet Vehicle Program

Generous Paid Time Off + 7 Paid Holidays

Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

Free Continuing Education Units (CEUs)

Company-paid Life & Long-Term Disability Insurance

Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Company

Gentiva

Glassdoor3.2

At Gentiva, it is our privilege to offer compassionate care that’s close to home – and close to the heart.

Founded in 1971

Atlanta, Georgia, USA

10001+ employees

http://gentiva.com

H1B Sponsorship

Gentiva has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (3)

2021 (1)

2020 (2)