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Nusenda Credit Union · 1 week ago

Branch Manager

Las Cruces, New Mexico, United States

Full-time

Onsite

Mid Level

3+ years exp

Nusenda Credit Union is dedicated to excellent member service and community care. The Branch Manager will manage and direct all staff and operations, ensuring the branch meets organizational expectations while serving as a trusted financial advisor to members.

Banking

Responsibilities

Oversee branch operations to include the Teller and Financial Platform ensuring all member needs are met in accordance to department expectations

Develop methods to supports department and organizational initiatives to ensure the delivery of exceptional member service and needs based sales culture

Act as a trusted financial advisor to existing and potential members by using a consultative approach to evaluate, educate, and fulfill members’ financial needs

Lead team members through daily monitoring, coaching, and development to ensure the team is a professional and friendly resource for member questions/issues, while building trust through everyday interactions

Evaluate all branch activities to ensure compliance with law and regulations, established credit union policies, procedures, and objectives. Recommends changes to manager

Qualification

Branch operations knowledgeConsumer lendingSales techniquesPerformance managementMicrosoft OfficeAnalytical skillsProblem-solving skillsVerbal communicationWritten communicationPresentation skillsOrganizational skillsAttention to detailAdaptability

Required

Three to five years of similar or related experience

Bachelor's Degree in Business Administration or related field

Knowledge of branch operations including all teller functions, consumer lending, sales, and service techniques

Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information, and handle problem resolution

Exceptional verbal, written, and presentation skills with the ability to work with multiple levels of the organization

Development, performance management, training, and employee counseling skills are essential

Excellent organizational and attention to detail skills

Must possess strong analytical and problem-solving skills, with the ability to derive innovative strategies and implement them in a timely, effective manner

Ability to adapt quickly to change and proactively communicate

Experienced in Microsoft Office programs to include Excel, Word, Outlook and all internal systems as affiliated with the department