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Sprague Pest Solutions · 1 day ago

Customer Service & Operations Support (BAC)

Portland, OR

Full-time

Onsite

Entry, Mid Level

$20/hr - $25/hr

2+ years exp

Sprague Pest Solutions is a company dedicated to ensuring effective pest management solutions, and they are seeking a Branch Administrative Coordinator. This role is crucial for managing client tickets, handling service requests, and maintaining accurate records, all while providing essential support to technicians and branch management to ensure operational success.

Information Technology

Comp. & Benefits

Responsibilities

Assign client tickets to technicians and assist with mapping, routing, and scheduling

Handle incoming service requests via phone, email, or online portal

Review daily reports, batch tickets, and ensure quality control

Create and update client accounts, manage billing and invoicing, and handle collections

Conduct monthly closing procedures and log service issues and requests

Ensure technician licensing is up-to-date and maintain compliance documentation

Keep service binders organized and up-to-date

Provide first-tier technical support for our logbook and customer portal

Manage office supplies, equipment, and mail

Assist with payroll, inventory management, and reporting

Qualification

CRM systemsAccount managementBillingInvoicingTechnical supportOrganizational skillsProfessionalismProactive problem solverTeam player

Required

High school diploma or equivalent

Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service

Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key

Tech-Savvy: Comfortable with CRM systems and basic technical support

Proactive Problem Solver: You anticipate needs and tackle challenges head-on

Team Player: You work well with others and support your team to achieve common goals

5+ years Satisfactory Motor Vehicle Record

Criminal Background Check: Federal, State, County

5-Panel Drug Screen

Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making

Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values

Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines

Ability to adapt quickly and work effectively in a fast-paced office environment

Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate

Attention to detail and ability to recognize and correct errors and inconsistencies

Ability and aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly

Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks