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ALTOUR · 1 day ago

Project Manager - Business Implementation

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

ALTOUR is a globally recognized leader in corporate travel management with a mission to manage the complexities of connecting people. The Implementation Manager is responsible for managing new business implementations, ensuring best practices are followed, and delivering business results while maintaining communication with various stakeholders throughout the project.

Travel

Work & Life Balance

Responsibilities

Lead and manage the implementation of new business end-to-end after verbal award, maintaining communication throughout the project to meet customer expectations

Plan, lead, organize, and control multiple project initiatives by the approved scope and schedule

Engage Sales, Solutions, and Operations to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements

Build the designed engineering structure to scale to grow with the strategy of the company and define roles and responsibilities for the implementation team in supporting operations

Understanding of Operational Excellence as it pertains to Labor Management Systems, Work Force Optimization, and Performance Coaching & Observation principles to assure the attainment of facility production, quality, and safety standards and objectives

Translate business requirements into a robust, scalable design and drive proper change control through the life cycle of the project

Implement complex business requirements through a variety of tools and technologies

Serve as the first-line decision maker for the business including developing ramp-up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans

Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment

Sign off on and test Standard Operating Procedures (SOPs) through a partnership with IT

Ensure a smooth transition to operations post-go-live and ramp-up

Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users

Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process

Work closely with project managers to identify potential issues and risks

Create documentation that enables the transition from implementation to post-implementation support

Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering

Supports Quality Driven Management techniques within the business, encouraging the use of analysis to drive decision-making and development of improvements

Ensures the team understands expectations and how information is reported and used

Qualification

Implementation DeliveryCustomer-Facing ExperienceProject ManagementAnalytical SkillsCommunication SkillsMotivational SkillsProblem-Solving SkillsTeam Management