Heritage Home Service ยท 1 day ago
Full-Time Trade Administrator
US-NH-Laconia
Full-time
Onsite
New Grad, Entry LevelHeritage Home Service is a company committed to excellence and customer satisfaction. They are seeking a Trade Administrator to manage scheduling and dispatch for residential service calls, support customers and technicians, and implement process enhancements to improve efficiency and customer satisfaction.
ElectronicsHome ServicesResidential
Responsibilities
Manage scheduling and dispatch for residential service calls in the lakes region area
Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
Monitor job progress and proactively resolve scheduling conflicts or delays
Serve as the primary point of contact for customers regarding scheduling and service updates
Build strong relationships with technicians and support them in delivering top-quality service
Maintain clear communication between customers, technicians, and the regional dispatch team
Track and analyze service performance metrics to identify areas for improvement
Implement process enhancements to improve efficiency and customer satisfaction
Ensure compliance with safety standards and company policies
Collaborate with department leadership to align scheduling and resource allocation with business goals
Support initiatives that improve workflow and enhance the customer experience
Qualification
Required
Experience in dispatch operations, service coordination, or similar role (trades experience is a plus)
Strong organizational and problem-solving skills
Excellent communication skills and ability to thrive in a fast-paced environment
Preferred
Familiarity with residential trade services is a plus
Benefits
401k with up to 4% match
Health, Dental, and Vision Insurance
Short & Long-Term Disability + Life Insurance
Paid Time Off: Holiday, Personal, Sick, and Vacation
Referral bonuses and family discounts
Company
Heritage Home Service
Heritage Home Service provides plumbing, heating, cooling, and electric services.
Founded in 1986
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase