Think Academy U.S ยท 18 hours ago
Remote Customer Service Representative (Mandarin)
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $21/hrThink Academy U.S is an education technology company focused on providing K-12 extra-curricular learning services. They are seeking a Customer Success Specialist to ensure a positive learning experience for students and parents by providing timely support and resolving inquiries across multiple communication channels.
Education Management
Responsibilities
Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone
Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication
Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved
Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience
Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience
Maintain a high standard of service quality, empathy, and professionalism in every interaction
Contribute to customer success initiatives, operational improvements, and user-experience optimization projects
Qualification
Required
Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired
Fast learner with the ability to understand complex processes, policies, and product details
Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations
Excellent communication skills; capable of explaining information simply, professionally, and empathetically
Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting
Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families
Tech-savvy and comfortable using multiple communication tools and internal systems
Excellent verbal and written communication skills
Fluency in Mandarin is required; proficiency in English communication is essential
Benefits
Flexible Remote Work: Work from anywhere that suits you best!
Performance-Based Commission: Rewarding hard work with extra earnings.
Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
Company
Think Academy U.S
Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology.
Founded in 2019
51-200 employees
H1B Sponsorship
Think Academy U.S has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (17)
2022 (6)
2021 (14)
2020 (7)
Funding
Current Stage
Growth StageCompany data provided by crunchbase