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University of Iowa · 1 week ago

Billing & ID Card Services Specialist

Iowa City, IA

Full-time

Hybrid

Entry Level

1+ years exp

The University of Iowa is a leading Big Ten university and premier public research institution. They are seeking a Billing & ID Card Services Specialist to provide comprehensive customer service and support to students, families, staff, and the public, ensuring efficient operations and high-quality service delivery.

EducationHigher EducationUniversities

No H1B

Responsibilities

Assist with training of new employees concerning Billing Office policies and procedures, provide functional supervision for student staff

Ensure staff remain in compliance with FERPA and the Fair Credit Reporting Act

Accurately identify and post daily U-Bill payments and electronic review of 529 plan payments and unidentifiable lock box payments, requiring attention to detail and compliance with cash handling procedures

Continuously monitor MyUI, SharePoint, Billing websites, and all Billing communications to ensure that students are always being provided the most accurate information

Collaborate as a team to serve as the primary point of contact for the Billing Office, handling and resolving inquiries and escalated calls from students, staff, and visitors via phone, email, and in person

Qualification

Customer serviceMicrosoft OfficeAttention to detailFERPA knowledgeMAUI proficiencyDocument managementInterpersonal skillsWritten communicationVerbal communication

Required

A Bachelor's Degree in Business Administration or a related field, or the equivalent combination of education and experience is required

Typically 1 year related experience in an administrative and/or academic setting, including experience providing excellent customer service in a complex operational environment

Demonstrates strong interpersonal skills, including experience providing excellent customer service utilizing both written and verbal communication

Demonstrated ability to create, maintain, retrieve and archive electronic and procedural documents

Demonstrates ability to effectively transmit, receive, and accurately interpret information and needs of individuals and groups from a variety of backgrounds and perspectives

Proficiency with Microsoft Office applications of Word and Excel

Preferred

Demonstrates an understanding of FERPA and/or other university and federal regulatory rules, policies and laws related to confidentiality of information

Proficiency with MAUI or other student records system or product (i.e. Banner, PeopleSoft)

Experience supporting student employment processes, such as scheduling, hiring, or performance management, is preferred

Benefits

Exceptional health coverage

University-paid life insurance

Robust retirement plans

Generous leave policies

24/7 support services

Well-being resources

Access to UI Health Care specialists

Advanced training

Leadership development

Tuition assistance

Company

University of Iowa

Glassdoor4.2

On our beautiful campus spanning the Iowa River, our faculty and staff enjoy access to an array of cultural, educational, and recreational activities.

Founded in 1986

Iowa City, Iowa, USA

10001+ employees