Propark Mobility · 1 day ago
Assistant Account Manager - Parking Operations
Houston, TX
Full-time
Onsite
Mid Level
$35K/yr - $40K/yrPropark Mobility is a company focused on parking management services, and they are seeking an Assistant Account Manager to supervise frontline associates and handle operational issues. The role involves managing customer complaints, training staff, and ensuring compliance with company policies.
HospitalityParkingRetail
Responsibilities
Supervise and manage all frontline associates, including cashiers, valets attendants and maintenance personnel on a daily basis
Handle customer complaints and day-to-day operational issues
Act as liaison between customers, staff, and management
Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination
Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations
Provide continuous customer service training for all Propark employees at assigned location
Assist office manager with administrative duties
Patrol and monitor safety and cleanliness of parking garage and facility
Act as point of contact for damage claims and ensure each incident is dealt with completely
Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded
Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses
Assist in reconciliation of time cards and submission of payroll for Propark staff
Ensure compliance of company and client policies and procedures
May be asked to fill in for front line associates during their absences
May be asked to fill in for Account Manager in his/her absence or on second shift/weekends
Prepare reports, surveys and conduct special projects as needed
Qualification
Required
Supervise and manage all frontline associates, including cashiers, valets attendants and maintenance personnel on a daily basis
Handle customer complaints and day-to-day operational issues
Act as liaison between customers, staff, and management
Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination
Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations
Provide continuous customer service training for all Propark employees at assigned location
Assist office manager with administrative duties
Patrol and monitor safety and cleanliness of parking garage and facility
Act as point of contact for damage claims and ensure each incident is dealt with completely
Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded
Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses
Assist in reconciliation of time cards and submission of payroll for Propark staff
Ensure compliance of company and client policies and procedures
May be asked to fill in for front line associates during their absences
May be asked to fill in for Account Manager in his/her absence or on second shift/weekends
Prepare reports, surveys and conduct special projects as needed
You are a motivated individual willing to take on new challenges, with supervisory experience in the parking, customer service, and/or hospitality industries
You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful
Your friends describe you as trustworthy, loyal and dependable
You are self-sufficient, resourceful and decisive
You see a challenge as an opportunity and are looking for a position with a chance for growth
You have a flexible schedule meaning that the position may require working weekends and holidays
You have impeccable conversational and written communication skills
You have an exceptional way with people and you bring extraordinary results
Preferred
Previous parking industry experience, with a hospitality focus
Progressive supervisory experience with front-line team oversight
Some experience with scheduling and payroll
Benefits
Free Parking!
Flexible scheduling; paid Holidays and Wellness.
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
(FT Employees) Paid vacation and an extra day-off on your birthday!!
(FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)
Wellness is provided according to city or state mandates
Free parking while working at your assigned Propark location(s).
Company
Propark Mobility
Propark Mobility provides the most premium, professional, and innovative management services in the parking industry.
Founded in 1984
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.4M2014-02-12Seed· $0.4M
Leadership Team
David Schmid
Chief Executive Officer
B
Brian Cannon
Senior Vice President
Recent News
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