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JCFS Chicago · 5 days ago

Benefit Eligibility Support Manager

Chicago, IL

Full-time

Onsite

Mid Level

$60K/yr - $65K/yr

JCFS Chicago is a social service organization that provides support in navigating benefits such as Medicaid and SNAP. The Benefits Eligibility Support Manager will lead the development and implementation of benefits navigation processes while providing direct client support and coordinating with various programs to ensure consistency in benefits practices.

CommunitiesHuman ResourcesNon Profit

No H1B

Responsibilities

Lead the creation, implementation, and maintenance of Medicaid and SNAP workflows, decision pathways, and documentation standards

Establish agencywide expectations for how benefits support is completed and support programs in following procedures

Interpret policy changes and determine required updates to tools, guidance, and training materials

Identify gaps, trends, and outcomes to recommend program improvements

Assist clients with applications, renewals, and problem resolution for public benefits

Serve as an internal resource and subject matter expert to staff on Medicaid/SNAP related questions

Represent JCFS in benefits-related meetings and collaborative initiatives

Maintain active partnerships with community agencies to stay current on system changes and contribute to coordinated regional efforts

Qualification

Program DevelopmentMedicaid/SNAP KnowledgeCustomer ServiceMicrosoft OfficeCollaborationOrganizational SkillsDetail OrientedInitiative

Required

Bachelor's degree or equivalent work experience

Customer service-oriented attitude in serving internal employees, external clients and community

Able to prioritize, work independently and take initiative

Proficient in Microsoft Office; ability to learn internal databases

Organized, reliable, and detail oriented

Comfortable collaborating with multiple departments

Preferred

Experience with public benefits (Medicaid/SNAP) strongly preferred

Experience in social services or healthcare is preferred

Benefits

Paid time off varies by position – can include vacation days, sick days, paid federal holidays, and paid Jewish holidays.

Medical, dental, and vision insurance.

401(k) with base contribution and match.

Additional health and wellness benefits.

Financial benefits.

Professional training.

Tuition reimbursement.

6 weeks paid parental leave.

Company

JCFS Chicago

JCFS offers expert, individualized help to support people of all ages and abilities as they strive to live successfully in their community, while enhancing social-emotional well-being for adults, children, teens, families, and individuals with disabilities

Founded in 1919