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Vitra Health · 1 day ago

IT CRM Administrator

Braintree, MA

Full-time

Onsite

Mid Level

$72K/yr - $77K/yr

3+ years exp

Vitra Health is dedicated to supporting caregivers with comprehensive assistance. The IT CRM Administrator will manage and optimize the Salesforce environment while providing desktop support to staff, ensuring efficient IT service delivery and user assistance.

Health CareWellness

Comp. & Benefits

Responsibilities

Serve as the primary point of contact for Vitra’s CRM/EHR platform administration including but not limited to Salesforce Health Cloud

Full desktop support, diagnosing and resolving issues in response to customer reported incidents

Planning and analyzing existing work processes

Ensure all Help Desk tickets are entered, monitored and follow-ups are completed

Identifies and reports trends as well as tracks patterns of issues

Provides leadership feedback on process improvement initiatives with a customer service approach

Participates in employee training, onboarding and offboarding

Provides technical guidance and support to IT team members and other departments, resolving complex technical issues

Manages security measures to protect the organization's data, including firewalls, intrusion detection systems, and access controls

Assists in development and maintenance of backup and recovery procedures to safeguard data integrity and ensure business continuity in case of system failures

Create and update technical documentation and procedures related to system management, operations and staff support

Manage user accounts and permissions, ensuring compliance with security policies and best practices

Participate in project planning and implementation, collaborating with other departments to meet organizational goals

Shows genuine interest and compassion for the communities we serve and commitment to the diversity of our clients and team members

Offer technical support to company staff and troubleshoot computer problems

Customer service centered and responsiveness approach to IT service delivery

Serve as a liaison between department leaders & IT Service Desk team

Leverage clinical knowledge and work with Leadership to anticipate roadblocks and develop IT solutions as needed

Capable of supporting Windows, Mac, and mobile devices (Android, iOS) including MDM platforms such Intune and JAMF

Oversee print management across our main sites

Qualification

Salesforce Health CloudSystems administrationNetwork managementIT supportCRM platform certificationsAnalytical skillsTroubleshooting skillsCustomer serviceCommunication skillsTechnical documentation

Required

Bachelor's degree required

At least 3-4 years of experience in systems administration, network management, and IT support is preferred

Strong analytical and troubleshooting skills to resolve technical issues efficiently

Excellent verbal and written communication skills to interact with team members and other departments effectively

Ability to multitask, learn new skills and adapt to change

Demonstrated ability to work independently, and willingness to work in the field if needed

Ability to withstand varying job pressures, organize/prioritize related job tasks, and excellent attention to detail

Capable of supporting Windows, Mac, and mobile devices (Android, iOS) including MDM platforms such Intune and JAMF

Preferred

At least 3-4 years of experience in systems administration, network management, and IT support is preferred

Progressive Healthcare experience preferred

CRM platform certifications (Salesforce preferred)

Company

Vitra Health

VITRA Health understands that most caregivers face tremendous financial and emotional challenges, often without compensation or support for their selfless efforts.

Founded in 2013

Braintree, Massachusetts, USA

51-200 employees