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Crane NXT · 1 day ago

Salesforce Field Service Administrator

United States

Full-time

Remote

Senior Level

5+ years exp

Crane Payment Innovations is a leader in automated payment solutions, seeking a Salesforce Field Service Administrator to enhance business operations. The role involves understanding business metrics and implementing Salesforce solutions while collaborating with various teams to optimize processes.

IndustrialIntrusion DetectionMachinery Manufacturing

Responsibilities

Gain intimate knowledge of the business and the organization’s culture to design and build solutions that are aligned with key objectives and future goals of the organization

Provide thought leadership on improving operations through the use of new or underutilized Salesforce features

Define and implement best practices for operational salesforce usage and implement solutions/applications with necessary customizations and integrations

Define the standards for monitoring the overall health of operational processes and underlying systems with reports, dashboards, queries, and other relevant tools

Develop and customize Salesforce Field Service Lightning solutions to meet business needs

Configure key FSL components such as work orders, service appointments, and scheduling optimization

Build and maintain custom Apex classes, triggers, and Lightning Web Components (LWC)

Integrate FSL with other systems and third-party applications

Collaborate with business analysts and field teams to gather and refine requirements

Optimize the FSL mobile app for field technicians

Develop and maintain up-to-date technical, functional and process documentation

Stay up-to-date with Salesforce releases and ensure compatibility with FSL configurations

Qualification

Salesforce AdministrationSalesforce Field Service LightningSalesforce CertificationsMulesoftAnalytical SkillsProblem-Solving SkillsCommunication SkillsTeam Player