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UPS · 18 hours ago

Technology Support Technician II

Round Rock, TX

Full-time

Onsite

New Grad, Entry Level

UPS is a Fortune Global 500 organization that offers a rewarding culture and opportunities for personal growth. The Technology Support Technician II is responsible for executing and implementing customized solutions, managing customer experiences, and overseeing IT services and project deployments.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships

Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments

May require coding, programming, and/or integration with external customer technology and systems

Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure)

Provides technical training and development to departmental resources and customers

Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics

Applies approved principles for evaluating and setting goals and measures to deliver results

Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions

Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7

Performs technical, analytical, or maintenance work

Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training

Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes

Applies experience and skills to complete assigned work within own area of expertise

Works within standard operating procedures and/or scientific methods

Works with a moderate degree of supervision

Qualification

Root cause analysisCustomer experience managementTechnical trainingAnalytical skillsProject management

Required

Ability to work a minimum of one day of the weekend, if not both weekend days (for example, Tues - Sat, Sun - Thurs, or Wed - Sun)

Ability to work early morning, late night, or overnight (not day shift)

Ability to travel by car to various UPS facilities - Required

Must have a valid driver's license - Required

Must be currently located in the same geographic location as the job or willing to relocate yourself - Required (not remote)

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer