Pratt Industries · 18 hours ago
Customer Service Representative
Carlisle, PA
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $40K/yrPratt Industries is America’s 4th largest corrugated packaging company and the world’s largest, privately-held producer of 100% recycled containerboard. The Customer Service Representative is responsible for efficiently processing customer orders, addressing inquiries, resolving complaints, and ensuring a positive customer experience.
ManufacturingRecycling
Hiring Manager
Courtney Johnson
Responsibilities
Order Management: Receive and process customer orders, either directly from customers or through sales representatives
Material Purchasing: Ensure timely placement of orders for materials and supplies needed for production
Billing and Documentation: Process billing and maintain accurate customer records
Customer Support: Handle customer complaints and inquiries, coordinating with internal teams as necessary for resolutions
Data Management: Maintain customer files and update records as required. Process new products and purchase orders, and ensure accurate record-keeping of customer order changes
Sales Support: Assist the sales team in managing customer relations and driving supplemental sales where applicable
Inventory Management: Monitor warehouse inventory levels to ensure product availability, adhering to agreed minimum/maximum stock levels, and analyze monthly usage and restocking needs
Communication: Send order confirmations and other relevant updates to customers via fax or email
Compliance: Adhere to company policies and procedures at all times
Other Duties: Complete additional tasks as assigned by management
Qualification
Required
High school diploma or GED required
Excellent verbal and written communication skills in the English language
Ability to interpret and generate reports and correspondence
Ability to perform basic math functions (addition, subtraction, multiplication, division) and calculate rates, discounts, and other numerical data
Strong reasoning skills with the ability to resolve problems and handle a variety of situations, often with limited information
Competence in computer data entry and familiarity with product knowledge and production processes
Preferred
Preferred candidates with experience in manufacturing or the corrugated box industry
Data entry experience and familiarity with production processes are highly desirable
Understanding of ISO and QS standards is a plus
Benefits
401(k) & 401(k) matching
Health insurance – 1st of the month after you started
Dental insurance – 1st of the month after you started
Vision insurance – 1st of the month after you started
Paid Holidays – Eligible day 1
Disability insurance
Employee assistance program
Flexible spending account
Health savings account
Life insurance
Paid time off
Parental leave
Company
Pratt Industries
Pratt Industries is America's 5th largest corrugated packaging company and the world's largest, privately-held 100% recycled paper company.
Founded in 1985
10001+ employees
Funding
Current Stage
Late StageLeadership Team
P
Philip Elder
Manufacturing Executive
Recent News
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