Jobs via Dice ยท 1 day ago
Deskside L2 Support Engineer
Oak Brook, IL
Full-time
Onsite
Mid LevelHexaware Technologies, Inc. is a dynamic IT organization committed to delivering innovative solutions worldwide. They are seeking a Deskside L2 Support Engineer responsible for providing technical support, troubleshooting hardware issues, and ensuring customer satisfaction through efficient service delivery.
Computer Software
Responsibilities
Perform general hardware troubleshooting and break/fix repairs on laptops and desktops
Identify, prioritize, and resolve hardware-related issues efficiently
Coordinate, diagnose, and troubleshoot incoming customer inquiries
Manage the lifecycle of customer incidents, from identification to resolution/fulfillment
Provide timely updates on case status to customers and stakeholders
Implement standard operating procedures and customer service guidelines
Respond to and complete customer requests for services, ensuring a positive experience
Deliver technical support to internal desktop systems and application customers
Troubleshoot and resolve network-related problems as needed
Perform installations, upgrades, and backups of desktop systems and applications
Ensure systems are maintained and functioning optimally
Qualification
Required
Proven experience in hardware troubleshooting and break/fix repairs for laptops and desktops
Strong diagnostic and problem-solving skills
Familiarity with standard operating procedures and customer service best practices
Experience in providing technical support for desktop systems, applications, and networks
Knowledge of installation, upgrade, and backup processes for IT systems
Excellent communication and interpersonal skills to handle customer inquiries effectively
Preferred
Certifications such as CompTIA A+, Network+, or equivalent are a plus
Experience with ticketing systems and incident management tools
Ability to work independently and prioritize tasks in a fast-paced environment
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase