Manager Product Complaints jobs in United States
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Medline Industries, LP · 1 day ago

Manager Product Complaints

positionMundelein, IL
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$101K/yr - $152K/yr

Medline is a growing worldwide organization that focuses on regulatory compliance and effective performance management in product complaints. The Manager Product Complaints role involves overseeing complaint personnel, driving business decisions, and ensuring adherence to standards while fostering team development and continuous improvement initiatives.

Consumer GoodsHealth CareHospitalityManufacturingMedical
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H1B Sponsor Likelynote

Responsibilities

Oversee investigation quality, ensuring adherence to Medline’s standards and regulatory requirements
Identify and execute continuous improvement initiatives to strengthen compliance, streamline efficiency, and ensure consistency in complaint handling across diverse teams with distinct needs
Prepare reports and analyze complaint data to deliver actionable insights, enabling stakeholders to make informed decisions
Partner with key stakeholders, such as divisional QA and/or product management, to ensure the complaint team’s processes and output effectively supports business needs
Engage with internal and external customers by addressing inquiries, clarifying processes, and providing guidance on procedures
Support internal and external audits related to complaint management and compliance
Manage and direct day-to-day activities of complaint teams to enable optimum performance and productivity
Allocate resources, manage schedules, and ensure compliance goals are met
Recruit, train, and develop professional employees, teams, and/or individual contributors through supervisors to support business objectives and long-term growth
Drive results of direct and indirect reports through clear expectations, continuous performance evaluation, and job appraisal while fostering engagement via structured goal setting, feedback, reviews

Qualification

Complaint investigationRegulatory complianceData analysisPerformance managementTeam developmentStakeholder engagementContinuous improvement

Required

Oversee investigation quality, ensuring adherence to Medline's standards and regulatory requirements
Identify and execute continuous improvement initiatives to strengthen compliance, streamline efficiency, and ensure consistency in complaint handling across diverse teams with distinct needs
Prepare reports and analyze complaint data to deliver actionable insights, enabling stakeholders to make informed decisions
Partner with key stakeholders, such as divisional QA and/or product management, to ensure the complaint team's processes and output effectively supports business needs
Engage with internal and external customers by addressing inquiries, clarifying processes, and providing guidance on procedures
Support internal and external audits related to complaint management and compliance
Manage and direct day-to-day activities of complaint teams to enable optimum performance and productivity
Allocate resources, manage schedules, and ensure compliance goals are met
Recruit, train, and develop professional employees, teams, and/or individual contributors through supervisors to support business objectives and long-term growth
Drive results of direct and indirect reports through clear expectations, continuous performance evaluation, and job appraisal while fostering engagement via structured goal setting, feedback, reviews

Benefits

Health insurance
Life and disability
401(k) contributions
Paid time off

Company

Medline Industries, LP

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Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
dateFounded in 1966
location
Mundelein, Illinois, USA
people-size10001+ employees
web-link
http://www.medline.com/home.jsp

H1B Sponsorship

Medline Industries, LP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (344)
2024 (144)
2023 (142)
2022 (143)
2021 (137)
2020 (113)

Funding

Current Stage
Public Company
Total Funding
$0.5M
Key Investors
North Carolina Department of Commerce
2025-12-17IPO
2021-06-05Private Equity
2019-09-12Grant· $0.5M

Leadership Team

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Steve Miller
Chief Operating Officer
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Amanda Laabs
Chief Product Officer
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Recent News

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2025-12-26
TheStreet.com
Medline IPO sets surprising record
2025-12-20
Company data provided by crunchbase