CATALIS · 1 day ago
Manager, Implementations
Edmonton,Alberta,US
Full-time
Onsite
Mid, Senior Level
5+ years expCatalis is a leading government Software as a Service (SaaS) and integrated payments provider, dedicated to enhancing government operations. The Manager of Implementations will oversee a team responsible for end-to-end software implementations, ensuring alignment with best practices and customer requirements while driving improvements in methodology and processes.
Computer Software
Responsibilities
Manage a team of Implementation Specialists for end-to-end software implementations, with a primary focus on our ERP Products
Ensure implementations align with product best practices and customer requirements
Learn, configure, and install software systems and all necessary components
Manage numerous concurrent customer implementations
Work closely with the project coordinators to manage customer expectations and deliver on SOW
Identify risks, dependencies, and mitigation plans throughout the project lifecycle
Ensure implementations align with product best practices and customer requirements
Mentor and support Implementation Specialists or Consultants (if applicable)
Drive improvements in implementation methodology, templates, and best practices
Track and report on project performance metrics
Continuously improve processes to increase efficiency and scalability
Provide internal and external status reporting, as required
Ensure configuration, data migration, and integration requirements are met and documented
Collaborate with internal departments (Implementation, Support, Product, Customer Success) to ensure scope is managed and customer expectations are best met
Escalate and resolve issues in a timely and professional manner
Qualification
Required
Municipal experience is considered a strong asset
Municipal Finance and/or Accounting experience is an asset for this role
Proficiency in all Microsoft Office applications and SQL database management systems
5+ years of experience in Software Implementations —preferably in a SaaS or software product environment
Experience Leading/Managing a technical team is required, experience Managing Implementation team specifically is preferred
Technical Aptitude is required (Configuration, API, integrations, data migration concepts, etc.)
Bachelor's degree or diploma in Education, Information Technology, Communications, or a related field
Strong understanding of software interfaces and ability to explain technical concepts to non-technical users
Excellent interpersonal, verbal, and written communication skills, with a professional and client-centric approach
Ability to manage multiple projects, timelines, and stakeholders simultaneously in a fast-paced environment
Strong analytical and problem-solving skills
Strong organizational skills and attention to detail
Experience with ERP, CRM, or enterprise platforms
Adaptability to evolving product features and comfort with delivering training in dynamic, client-driven settings
Preferred
Experience Managing Implementation team specifically is preferred
Benefits
Competitive compensation
Full paid vacation
Comprehensive health & dental benefits
Free access to unlimited Udemy courses for personal and professional advancement
Company
CATALIS
Catalis is the transformational SaaS and integrated payments partner powering all levels and sizes of government – municipalities, counties, states, and federal agencies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Downs, MBA
Chief Financial Officer
Bill Brice
Chief Operating Officer
Company data provided by crunchbase