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WaterStone Bank · 23 hours ago

Assistant Branch Manager

Wauwatosa, Wisconsin, United States

Full-time

Onsite

Mid Level

4+ years exp

WaterStone Bank is a financial institution focused on retail branch banking, and they are seeking an Assistant Branch Manager to lead the training and development of retail employees while coordinating daily operations. The role involves enhancing customer relationships, managing branch processes, and ensuring sales goals are met through effective leadership and community involvement.

BankingFinancial Services

Responsibilities

Assists Community President in implementing and maintaining all sales and management initiatives including reaching branch goals, along with coordinating and managing branch administrative and operational processes and workflow procedures

Conducts onboarding training of new hired or promoted employees within branch banking

Offer bank products to existing or prospective customers using the established sales process while maintaining sales and procedural proficiency in all services. Accurately open, maintain and close deposit accounts and services

Participates in community involvement and business development activities, including business prospecting to promote the bank’s products and services to prospective business customers. Submits referrals to other appropriate lines of business including, Residential lending, Business Banking, Commercial Real Estate, WIS, and Merchant Services to meet customer’s financial needs

Motivates, coaches and develops retail staff through education, technical and sales training, constructive feedback, and performance management ensuring staff provides prompt, efficient, accurate and friendly services to customers according to WSB’s service expectations

Works with Community President to maintain adequate staffing and ensure proper handling of employee situations. Conducts interviews, hires, monitors individual progression, evaluates, disciplines, or terminates employees when necessary

Maintains knowledge of WSB’s core processing system, WSB products and services, WSB policies and procedures, and regulatory requirements governing retail accounts

Other duties as assigned