The Last Layer · 5 days ago
Head of Client Services
United States
Full-time
Remote
Director/Executive
10+ years expThe Last Layer (TLL) is a modern PR and communications agency specializing in parenting, wellness, and lifestyle brands. The Head of Client Services is responsible for overseeing client strategy, editorial quality, and team performance across assigned accounts, ensuring that work is thoughtful, strategic, and well-executed.
Brand MarketingMedia and EntertainmentPublic Relations
Responsibilities
Act as senior strategic lead on 2–3 core accounts
Own client strategy, campaign planning, and narrative development
Lead or participate in key client calls and presentations
Proactively manage client needs, risks, and expectations
Drive quarterly strategy assessments and optimization planning
Partner with Account Managers to ensure strong onboarding, launches, and ongoing execution
Ensure pitch angles, press materials, and narratives are original, relevant, and high-quality
Review and elevate media outreach strategies across accounts
Guide teams on timing, positioning, and story development
Maintain a high bar for earned coverage quality, not just volume
Support senior media relationship development where needed
Directly manage Account Managers and Account Coordinators across assigned accounts
Set clear expectations around performance, communication, and execution
Coach team members on strategy, writing, pitching, and client leadership
Identify performance gaps and address them clearly and constructively
Help develop future leaders within the agency
Ensure scopes of work are fully executed and KPIs are met
Oversee task delegation, deadlines, and follow-through
Maintain visibility into account workflows, task sheets, and communications
Escalate issues thoughtfully and early when needed
Partner with operations leadership to improve systems, workflows, and efficiency
Qualification
Required
10–15+ years of PR or communications experience (agency experience required)
Deep understanding of earned media strategy and storytelling
Strong editorial judgment and a clear point of view
Confident leading clients, teams, and complex conversations
Highly organized, proactive, and solutions-oriented
High EQ leader who balances empathy with accountability
Passionate about parenting, wellness, and lifestyle brands
Motivated by ownership, standards, and long-term impact
Benefits
Excellent insurance (health, dental and vision)
401k + matching contribution equal to 100% of your elective deferrals, up to a limit of 3% of your compensation for the calendar year
Paid Parental Leave
Fully remote
Unlimited Paid Time Off
Flex Friday schedule year round
Bonus Incentives + many more perks
Company
The Last Layer
The Last Layer offers is a public relations firm that specializes in branding and content creation.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase