Apply on Employer Site

Glacier Bancorp, Inc. · 1 day ago

Corporate Mortgage Loan Servicing Representative

Greater Billings Area

Full-time

Onsite

Mid Level

$18.82/hr - $31.53/hr

3+ years exp

Glacier Bancorp, Inc. is seeking a Corporate Mortgage Loan Servicing Representative to provide customer service regarding mortgage loans. The role involves navigating loan processes, maintaining loan records, and ensuring compliance with banking regulations while assisting customers with their inquiries and concerns.

BankingCommercialFinanceVenture Capital

Growth Opportunities

No H1B

Responsibilities

Customer Service - Answers basic and in depth questions from customers and internal inquiries regarding the mortgage and loan documents, balance owing, escrow status, escrow analysis, payment breakdown and other basic matters pertaining to loans. Documents borrower interactions and accurately capture data using company loan processing systems. Prepares correspondence and documents and performs other clerical duties related to loan servicing. Maintain contact with borrowers and their representatives throughout the servicing of the loan, assisting them with questions and complaints concerning all aspects of servicing functions, notifying them of information required related to the servicing of the loan, and providing information related to other services

Payoff & Release Administration - Perform all activities related to the payoff of a mortgage loan, including calculating and providing payoff statements to borrowers and third parties, verify the accuracy of funds received and process payoff funds, complete satisfactions on paid in full loans and requests for partial release of property

Loan File Maintenance - Responsible for the monitoring of exception reports, investigation and resolution of cases. Review automated system information to ensure accuracy of data entered, process AFTs/ ACHS, Interest Rate Adjustments, payments, payoffs, escrow accounts, process modifications and forbearance agreements and miscellaneous Loan File Maintenance as required, as well as follow-up on final documents that are pending

Cross train on miscellaneous Mortgage Loan Servicing Center tasks to cover for other team members during high volumes times or vacations. These tasks include but are not limited to escrow administration (Distributions, Tax, Flood, Hazard & PMI), Freddie Mac Servicing, Insurance Tracking, Loss Mitigation (past due loans, Successor in Interest, & bankruptcies), Credit Reporting, filing and scanning documentation, Change in Terms/ Modifications, Loan Audits/ Reviews (Internal & External), acquisitions and other special projects

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies

Qualification

Customer ServiceLoan ServicingLoan Platform SoftwareWordExcelAdobePowerPointTeam PlayerProblem SolvingTime Management

Required

High School Diploma / GED

3 years work experience in a direct customer service role

1 year administrative experience in an office environment

Beginner Experience with Word, Excel, Adobe, PowerPoint, Internet Explorer / Google Chrome, and Email

Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy

Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization

Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization

Ability to take initiative, and make decisions based on regulations, company policies, knowledge and experience with minimal supervision

Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem solving skills

Ability to serve as a backup for other staff members in a mutually supportive team work environment

Employee must be capable of regular, reliable, and timely attendance