IMCS Group · 1 day ago
Office/Administration - Customer Service Support Lv1
WAYZATA, MN
Full-time
Onsite
Entry Level
1+ years expIMCS Group is one of the fastest growing MWBE staffing firms in the U.S., focusing on diversity recruitment for Fortune 500 companies. The Customer Service Support Lv1 role involves supporting routine customer enabling activities within the order management process and assisting in achieving a seamless customer experience.
Staffing & Recruiting
Responsibilities
Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed
Assist in updating internal stakeholders on order status and any issues
Support the generation of order related documents as outlined in established processes
Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment
Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment
Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives
Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff
Other duties as assigned
Qualification
Required
High school diploma, secondary education level or equivalent
Two years of related work experience
1-2 years experience in mail & delivery services
Basic PC knowledge…Microsoft Outlook, Word & Excel
Ability to lift up to 35 lbs
Effective verbal and written communication skills
Preferred
Entry level customer service experience
Technical experience including MS Office, Outlook
1-2 years of dock experience
Company
IMCS Group
IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance.
201-500 employees
H1B Sponsorship
IMCS Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (33)
2022 (32)
2021 (47)
2020 (82)
Funding
Current Stage
Growth StageLeadership Team
Satish G Kumar
Founder and CEO
Kathleen Thompson
Diretor Client Partnership
Company data provided by crunchbase