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Mini Mall Storage Properties · 1 day ago

Storage Specialist

Ooltewah, TN

Full-time

Onsite

New Grad, Entry Level

Mini Mall Storage Properties is experiencing rapid growth in the self-storage industry and is dedicated to providing exceptional service and fostering a collaborative workplace culture. As a Storage Specialist, you will be responsible for delivering outstanding customer service, overseeing the operation and maintenance of storage facilities, and managing sales processes to convert leads into sales.

LogisticsSelf-StorageWarehousing

Responsibilities

Follow internal sales processes with potential customers to convert leads into sales/up sales through various channels, including phone, online, and walk-in

Build and maintain strong relationships with current and prospective customers

Address customer inquiries, concerns, and complaints promptly and professionally

Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines

Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development

Facilitate the customer experience by completing their rental agreements, protection plans and applying appropriate discounts as applicable

Maintain detailed records of sales activities, customer interactions, and transactions

Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions

Identify, escalate, and participate in supporting property improvements and initiatives to optimize customer satisfaction and sales efficiency

Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality, including lighting and security cameras

Other job duties as assigned

Qualification

Sales experienceCustomer serviceDelinquency managementMicrosoft OfficeOrganizational skillsProblem-solving skillsInterpersonal skillsCommunication skillsAttention to detail

Required

High school diploma or equivalent

Basic computer skills, including Microsoft Office proficiency

Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts

Strong organizational and problem-solving capabilities, coupled with excellent interpersonal and communication skills

Meticulous attention to detail in unit inventory management, brand standards, and security protocols

Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability

Successful completion of a criminal background check and verification of a Motor Vehicle Record