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Whitetail Club · 1 day ago

Guest Services Manager

McCall,ID,US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Whitetail Club is seeking a Guest Services Manager who will create an atmosphere that inspires both guests and employees to return. The role involves overseeing various services including Transportation, Valet, Bell, Outdoor Services, and Concierge, while ensuring excellence in service through training and management techniques.

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Responsibilities

Greet guests; create a memorable experience that exceeds our Forbes/AAA, 4 star/diamond service goals

Hire, train, schedule and supervise service teams

Communicate clearly and effectively in a fast-paced atmosphere

Efficiently utilize the POS system

Responsible for the management and oversight of the property management and point of sale systems, including posting and adjusting charges

Monitor our documented service standards at all times and redirect your teams when required

Monitor staffing/payroll to meet Shore Lodge Whitetail Club and AAA 4 diamond service levels/profitability

Update and add departmental Operating Procedures as needed

Maintain awareness of all safety, state & federal sanitation and security procedures relevant to the department and property. Ensure department members are familiar with and adhere to them as well

Maintain continual knowledge of occupancy levels, reservations, group business and special requests or functions and their potential effect on the operations

Support the financial/marketing goals of the division

Handle all guest correspondence/reservations in a timely and efficient manner, not to exceed more than a 24-hour period

Maintain a presence on the floor during hours of operation

Ensure all reporting and time sensitive needs are supplied to appropriate parties when required (historical records, financials, payroll, email, HR needs, schedules logs, etc)

Maintain required inventories and par stock levels

Attend and contribute to required meetings

Create effective incentive/sales programs that positively affect profits, revenues and guest experiences

Represent the Lodge at community and industry events as necessary

Maintain cleanliness of real estate/fleet

Qualification

Forbes/AAA service experiencePOS system managementProperty management systemsMicrosoft Office proficiencyEmergency Medical Care knowledgeDetail orientationTeam leadershipCommunication skillsOrganizational skillsSelf-motivation

Required

Must possess a minimum Associates Degree or equivalent educational experience and 2+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in Hotel Rooms or Recreation Management

Maintain a positive work environment by managing, leading, working and communicating in a courteous and professional manner with all guests, co-workers and vendors

Lead by example, fostering departmental teamwork and collaboration

Maintain a valid Idaho Driver's license and a clean driving record or preferred Commercial Drivers License

Strong Microsoft Office Application experience

Maintain a high level of organization and detail orientation while functionally multi-tasking

Have knowledge of the regional area, activities, the Shore Lodge, Whitetail Club amenities and services

Knowledge of the local and regional businesses, outdoor activities, events etc…

Maintain a level of self-motivation with a positive outlook