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Denver Center for the Performing Arts · 1 day ago

Box Office Manager

Denver, CO, US

Full-time

Onsite

Mid, Senior Level

$58K/yr - $58K/yr

2+ years exp

The Denver Center for the Performing Arts (DCPA) is one of the largest non-profit theatre organizations in the nation, presenting Broadway tours and producing theatre, cabaret, musicals, and innovative, immersive experiences. The Box Office Manager is responsible for managing the Box Office staff and overseeing the daily operations of the Ticketing Services department, ensuring accurate sales and fulfilling customer service expectations.

Non Profit

Responsibilities

Provide support and management to a team of 25+ box office union staff

Responsible for day-to-day work assignments and ensuring accurate fulfilment

Communication of information regarding ticketing, sales goals, pricing and discounts to staff

Responsible for communication and adherence of Box Office and DCPA policies within the department

Assure sales and services are compliant with ADA law

Responsible for creating and sustaining a culture that affirms equity, diversity and inclusion within the department, our patrons and constituents

Provide content and regular updates for internal box office intranet

General troubleshooting and communication with IT department as needed

Responsible for accurate subscription packages and show build checks

Create and report on Sales Staff Incentives

Responsible for Office supplies, uniforms, and paper goods inventory management

Broker account monitoring and management. Including distribution/ record keeping of Broker Show Report activity

Document incident reports, communicate with box office union representatives and administer disciplinary actions of employees when necessary

Manage Broadway night-of-show windows, communicate with venue house staff, address/resolve immediate ticketing problems and concerns and sign-off on event statement

Responsible for event statements, event reconciliations and month end reporting for all DCPA and Client productions

Responsible for onboarding and new Box Office agent training

Ability to respond quickly, positively, professionally and confidently within a very busy and high paced environment

Qualification

Customer serviceSales managementMicrosoft OfficeTessitura ticketing systemBasic accounting knowledgeSchedulingPayrollLeadership experienceConflict resolution

Required

Strong customer service and sales background required

Proficiency with Microsoft Office including teleconferencing software, Word, Excel, Outlook, Power point and other Windows applications required

Must have the ability and desire to work with people and the public and possess conflict resolution skills

Must be available to work a flexible schedule including evenings, weekends and holidays

Preferred

Associates degree preferred

Two years of previous box office or call center experience preferred

Previous management/leadership experience of similar size and scope to the DCPA Box Office staff preferred

Working knowledge of Tessitura ticketing system or similar ticketing system preferred

Experience with basic accounting knowledge, experience with scheduling and payroll preferred

Benefits

Medical, Dental, Vision, Disability, Flexible Spending Accounts, Life Insurance and Pet Insurance

401k Plan with employer contributions

Time off benefits including personal days, sick days, vacation days and 10 paid holidays.

Company

Denver Center for the Performing Arts

The Denver Center for the Performing Arts is an exhilarating mix of Broadway shows, Tony Award-winning plays, backstage tours, theater classes and dazzling venues.

Founded in 1979

Denver, Colorado, USA

201-500 employees